[nznog] Re: Xtra RBL Block

Try SMX, last time I looked they manage/host @xtra email https://smxemail.com/contact-us/ BG On 30/11/2021 5:27 pm, Graeme Ruthven wrote:

Long time listener, first time caller.

Could someone from Xtra/Spark please contact me off-list to address this issue, or someone point me in the right direction.

Our server, that hosts a number of domains, crashed and burned at the end of last week and we have moved our services to a cloud-based server.

Everything is working fine, except for email from anyone to an @xtra.co.nz address.

I have tried calling both the Xtra and Spark Broadband service desks and just get the runaround. One guy hung up on me when I may have been a bit terse (but didn't swear!) after over an hour and several people who just didn't get it. The second one went round in circles where they told me the issue had to be raised by an Xtra users...

I find it hard to believe that we're the culprit, as the block was immediate, so may reflect a previous occupier in that network block. MXToolbox says that our IP address isn't on a block list.

Sample log entry below, redacted for privacy:

Nov 30 04:11:06 email postfix/smtp[192702]: 2C407406FE: to= , relay=mx.xtra.co.nz[210.55.143.33]:25, delay=17287, delays=17285/0.03/2.2/0, d sn=4.7.1, status=deferred (host mx.xtra.co.nz[210.55.143.33] refused to talk to me: 554 5.7.1 Connection from REDACTED rejected due to an RBL match)

Any assistance gratefully received.

Regards Graeme -- ------------------------------------------------- Graeme Ruthven Kula Services Limited E-mail:   graeme(a)kula.co.nz Phone:    +64 4 477 0898 Mobile:   +64 27 450 5151 Skype: gruthven -------------------------------------------------

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