Re: [nznog] QSI / "industry" DSL problems caused by 3.5mbit upgrades?

I'm living in glenfield, about 1km from the exchange connected to xtra. My roll over date was the 9th of april, where I was upgraded... From the day of the upgrade and still now, my ping times jump from 60ms to around 500ms at times. Peak times I get downloads of 30KB/s with max of 90KB/s, around 2am I can get about 250KB/s. Looks like the backhauls need to be upgraded!!! Barry

I also heard this from a Quicksilver rep on Tuesday.

I've just switched from Xtra 2mbit to Quicksilver 3.5mbit at home at the start of this week, and it hasn't exactly been impressive. Yesterday, at the rep's advice, I performed speed tests from Quicksilver's homepage at hourly intervals - the average was around 30-40KB/s (it got down to 10KB/s at peak time).

With Xtra I was easily able to "max out" my 2mbit from wherever, on the same line with the same hardware.

Glad to know it's not just me having such problems. I live in Christchurch, by the way.

Richard

On 4/26/06 8:43 PM, "Matt Camp" wrote:

...

Hi all,

Just curious if any other ISPs are suffering from supposed "industry wide" throughput issues on the Telecom DSL network caused by telecom "upgrading too many customers to 3.5mbit without upgrading their network"?

Those are direct quotes from the Quicksilver Internet helpdesk person I just spoke to.

This puzzles me, because in todays age of UBS, etc, I wasn't aware that such congestion could occur and affect everyone.

I am especially surprised since I have had some people on ihug and xtra dsl (in one case not far from here, probably on the same exchange) run some tests, and they get 220kB/s, whereas I am currently getting... 7.5kB/s, and it's been that way for 3 days.

It also puzzles me since a friend in Wellington on Quicksilver is getting almost exactly the same crappy performance as I'm getting in Auckland... pretty big coincidence that two exchanges so far apart are giving exactly the same performance issues at the same time?

It's been a while since I actually dealt with the internals of DSL from the ISP end, especially in the UBS-era, so I'm posting here to see if anyone has any info one way or the other.

FYI, Quicksilver have recommended that I contact Telecom to complain, or maybe write them a letter. They also refuse to update their network status page (despite admitting that virtually all their dsl users are affected, and many are complaining) because it would "be detrimental, as it's not Quicksilvers problem".

Does this actually sound real, or am I being just fobbed off by the helpdesker? Are any of you other ISPs having similar issues, and can anyone point me at any info direct from Telecom about the issue?

- Matt Camp

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