Yeah it's still coming through - if anyone at orcon is on here - they may want to unsub there support address so it does not auto reply all the time to the poster. The following came from support(a)orcon.net.nz in reply to my post... <include message> Thankyou for emailing Orcon customer support. Your email has been received and will be processed as quickly as possible, however we are experiencing some delays at present due to high customer demand so it may take up to 96 hours to get an initial response. We've just implemented a new ticketing system to allow better tracking of customer enquiries and orders - and your email has been assigned the identifier: FZT-83853-666. Please ensure you keep this ticket ID in the subject line of any related replies. Warm regards, Orcon Customer Support. Auckland: (09) 444-4414 Freephone: (0508) 4ORCON 8am - 8pm Monday-Friday 11am - 8pm Saturday/Sunday and public holidays -------------------------------------------------------------- In the interim, please check out the following items which may allow you solve your problem on your own: GENERAL: * Basic configuration settings http://www.orcon.net.nz/help/settings/nz/ DIALUP * Current pricing plans and signup http://www.orcon.net.nz/products/dialup/ DSL * Want to upgrade to Orcon's new BitStream 256k service ($49.95/month) http://www.orcon.net.nz/shortcut/getbitstream * Current pricing plans http://www.orcon.net.nz/products/jetstream/ * Experiencing high ping times/latency? See the following link for information http://www.orcon.net.nz/help/kb/ADSL/latency BILLING * Frequently asked questions about your billing http://www.orcon.net.nz/help/billing/ If any of the above links help answer the query you just emailed us, if possible please do us the courtesy of emailing us saying the problem is "resolved" so we can attend to other customer's queries. --- Kind Regards Gavin Legge Security Officer [Linux Systems Administrator] g.legge(a)irl.cri.nz 04 931 3131 (ext 4131) 021 905 461 This electronic transmission and any documents accompanying this electronic transmission contain confidential information belonging to the sender. This information may be legally privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on or regarding the contents of this electronically transmitted information is strictly prohibited.