Matthew Poole wrote:
about computers. They want it to work, and trying to teach them not to do stupid things is like trying to teach a pig to talk - it's a waste of your time, and it annoys the pig.
So your solution is act a ventriloquist for the pig? (:-) I'm not suggesting a whole heap of education and I believe it should come from the banks along the lines of: We will never, never, never email you and ask you to change your password by clicking on a link etc. You will need to come into the branch and do it there. If you do follow links and get stung then we'll treat it along the same lines as "so you met this guy in a pub and he said 'can I borrow your ATM card and pin number for ten minutes'.....".
They will learn when it bites them on the arse. Until then, we're better off trying to be a little proactive and stop them getting bitten in the first place. By that I mean keeping the dog in a cage, not trying to teach them not to bend over in front of the snarling rottie.
Hello? "They will learn when it bites them on the arse" but "we're going to stop them getting bitten in the first place". So how will they learn?