24 Feb
2010
24 Feb
'10
11:14 a.m.
On 25/02/10 14:03, Scott Quinlan wrote:
We have an @iserve catchall address for support enquiries, if an address doesn't match any of the normal "support" addresses it's placed in a spam queue, which is checked by the helpdesk during quite times.
Given that it's a spam queue (on a catch-all, no less), you might also want to consider setting your ticketing software to not send autoreplies when it creates a ticket, in some sort of effort to reduce backscatter. -Mike