Indeed, I too was impressed to see this sort of open information and a willingness to work with others, and I hope there's more where it came from (not just from Telecom either - a lot of people could learn from Paul's example).


Peter Mott wrote, On Wed 12/08/2009 10:49:
On 12/08/2009, at 10:31 AM, Paul Tinson wrote:
  
I am happy to look into specific examples of issues, but if you have a
wider service effecting issues please continue to use the helpdesk as
this will result in calls being handled correctly and not left
unattended on the list.