13 Dec
2007
13 Dec
'07
8:41 a.m.
first off, RT and OTRS are issue tracker designed as support
applications for helpdesk environments.
Quoting John S Russell
On Fri, 14 Dec 2007, Glenn Enright wrote:
The other system I've heard about that seems to fit many situations is OTRS. Does anyone have some input as to what the most important differences are between these two systems?
otrs is compared to rt a lot bigger and has tons of features like a FAQ management. both are perl and therefor easy to extend and customize. i used both and tend to rt for smaller environments and to otrs for larger setups. lenz