As an ex-TelstraClear helpdesk employee I find this a bit strange. 'postmaster(a)paradise.net.nz' comes to the helpdesk, and is normally checked by absolutely nobody. All TelstraClear front desk staff have also access to the paradise admin console, and _should_ know whether this is going on. I cannot fathom why a callback request would be logged for such a simple request. I'm not in any way suggesting your story sounds suspicious, but more that something funny appears to be going on on the inside. I wish you all the best in getting it resolved... Cameron -----Original Message----- From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Dave Green Sent: Thursday, 31 March 2011 1:16 p.m. To: nznog Subject: [nznog] Paradise Net Dialup/Email retirement This is partly a personal request but my frustration level is approaching the red zone .. I received an email from Telstraclear on 19 Feb advising that the paradise.net.nz email and dial up service was to be retired on 30th March. The message offered to forward existing paradise email addresses to TC mailboxes and an email address was provided to request this, which I did. I've had no response to the email and three follow up calls to the TC helpdesk have resulted in a "callback" request being logged but no response so far. So, I'm looking at all of my paradise email addresses being retired (supposedly as of yesterday). The latest call to the TC helpdesk suggested I email the postmaster at paradise to try and resolve the issue, which I will do, but I though I would try here to see if there any real people I can talk with to try and make sure my paradise addresses remain active. I can't be the only paradise user left, surely. Thanks, Dave _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog