The Site maintenance message is amusing, 1400pm huh?
"Unfortunately the www.telecom.co.nz website is unavailable right now as we are upgrading our system between the hours of 08:00 and 14:00pm 29 November."
I'll be sure not to reboot my router, sounds pretty serious
Philip Seccombe
-----Original Message-----
From: Mark Foster [mailto:blakjak@blakjak.net]
Sent: Sat 11/29/2008 9:48 AM
To: Kyle Carter
Cc: NZNOG@list.waikato.ac.nz
Subject: Re: [nznog] Xtra are Broked...
On Sat, 29 Nov 2008, Kyle Carter wrote:
> Telecom sure had issues last night
>
> My dsl wouldn't pass any traffic, and then after rebooting the dsl modem I
> couldn't get any PPP.
Classic example of why 'Reboot your Router' is often not the right advice;
a partial breakage (based on reports, DNS failed but access for many
customers kept working) escalates to full breakage when you reboot
(failure to establish PPP links). I've heard reported that people were
able to surf once they set up alternative DNS servers.
> Im back online now (after giving up and going to bed), but couldn't get hold
> of anyone on the xtra helpdesk. Trying to contact them resulted in dropped
> calls, or beeping (as in no such extension) after being forwarded from the
> 'some xtra users are having issues surfing websites' message..
>
> Xtras website I couldn't get to from my iphone.. telecoms website was also
> down..
This morning I can't get to http://xtra.co.nz/help but (of course)
http://xtra.co.nz redirects to Yahoo just fine.
http://www.telecom.co.nz was down overnight, and now points to a
'scheduled upgrade' notice.
I can however receive responses to DNS queries to alien.xtra.co.nz this
morning, which is a big plus.
> The automated message on the phone system said 'no known problems on the
> xtra network' however if you chose to talk to a technical support person
> you got a message saying there was a fault with surfing and checking email.
> No ETA.
Have to concur that automated systems like this need some consistency.
'no known problems' makes a farce of the system, I for one never take
automated messages like that seriously from Telecom anymore.
After over an hour on a hold queue last night, I too gave up and went to
bed.
> If someone from xtra is on the list, how about you put a decent procedure
> for changing outage notification messages. And ensuring that your phones
> maybe don't rely on the same infastructure?
Whilst I agree, I also hear rumours of a power failure at MDR. That'd
break all manner of things, I presume.
Mark.
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