RE: [nznog] Ameritrade.com smtp server issue

Looks like a connectivity issue between Sprint and UUNet/Alternet. Here's a couple of traces, one from London, one from Virginia. Please excuse the excessive layout. [Virginia] Report for smtp.ameritrade.com [199.200.9.140] Analysis: Connections to SMTP port 25 on host 'smtp.ameritrade.com' are working, but ICMP packets are being blocked past network "UUNET Technologies, Inc. UUNETCUSTB40" at hop 10. It is a SMTP server (ESMTP Server ready). ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----------------------- | Hop | %Loss | IP Address | Node Name | Location | Tzone | ms | Graph | Network | ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----------------------- | 0 | | 161.58.180.113 | WIN10115.visualware.com | Dulles, VA, USA | -05:00 | | | Verio, Inc. VRIO-161-058 | | 1 | | 161.58.176.129 | - | ?Englewood, CO | | 0 | x | Verio, Inc. VRIO-161-058 | | 2 | | 161.58.156.140 | - | ?Englewood, CO | | 0 | x | Verio, Inc. VRIO-161-058 | | 3 | | 129.250.28.206 | xe-1-2-0-3.r20.asbnva01.us.bb.verio.net | Ashburn, VA, USA | -05:00 | 0 | x | Verio, Inc. VRIO-129-250 | | 4 | | 129.250.9.70 | p16-0.uunet.asbnva01.us.bb.verio.net | Ashburn, VA, USA | -05:00 | 0 | x | Verio, Inc. VRIO-129-250 | | 5 | | 152.63.43.182 | 0.so-2-2-0.XL1.DCA5.ALTER.NET | Washington, DC, USA | -05:00 | 0 | x | UUNET Technologies, Inc. UUNET-BACKBONE | | 6 | | 152.63.25.37 | 0.so-2-0-0.TL1.DCA8.ALTER.NET | Washington, DC, USA | -05:00 | 0 | x | UUNET Technologies, Inc. UUNET-BACKBONE | | 7 | | 152.63.0.126 | 0.so-1-2-0.TL1.STL3.ALTER.NET | St. Louis, MO, USA | -06:00 | 15 | x | UUNET Technologies, Inc. UUNET-BACKBONE | | 8 | | 152.63.88.58 | 0.so-7-0-0.CL1.KCY4.ALTER.NET | Kansas City, MO, USA | -06:00 | 31 | x | UUNET Technologies, Inc. UUNET-BACKBONE | | 9 | | 152.63.93.185 | 179.ATM6-0.GW3.KCY4.ALTER.NET | Kansas City, MO, USA | -06:00 | 31 | x | UUNET Technologies, Inc. UUNET-BACKBONE | | 10 | | 157.130.165.126 | ameritrade-gw.customer.alter.net | ?Ashburn, VA, USA | -05:00 | 31 | x- | UUNET Technologies, Inc. UUNETCUSTB40 | | ... | | | | | | | | | | ? | | 199.200.9.140 | smtp.ameritrade.com | | | | | AccuTrade, Inc. ACTRADE | ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----------------------- [London] Report for smtp.ameritrade.com [199.200.9.140] Analysis: IP packets are being lost past network "Sprint SPRINT-INNET1" at hop 19. VisualRoute cannot determine the next network at hop 20. Connections to SMTP port 25 are not working. ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----------------------------------------- | Hop | %Loss | IP Address | Node Name | Location | Tzone | ms | Graph | Network | ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----------------------------------------- | 0 | | 192.168.101.239 | visualroute.visualware.co.uk | ... | | | | (private use) | | 1 | | 192.168.101.254 | - | ... | | 0 | x | (private use) | | 2 | | 195.167.164.1 | - | ?London, UK | * | 0 | x | Richmond Software | | 3 | | 195.167.252.170 | s12-1-7.access2.lon1.uk.vital-group.net | ?London, UK | * | 21 | x------ | IPCENTA Ltd | | 4 | | 195.167.248.1 | - | ?London, UK | * | 0 | x | Vital International | | 5 | | 134.222.109.173 | ldn-s2-rou-1002.UK.eurorings.net | ?Amsterdam, Netherlands | +01:00 | 0 | x | RIPE Network Coordination Centre RIPE-ERX-134-219-0-0 | | 6 | | 134.222.231.61 | ldn-s2-rou-1001.UK.eurorings.net | ?Amsterdam, Netherlands | +01:00 | 0 | x | RIPE Network Coordination Centre RIPE-ERX-134-219-0-0 | | 7 | | 134.222.230.145 | obl-rou-1003.NL.eurorings.net | ?Amsterdam, Netherlands | +01:00 | 0 | x | RIPE Network Coordination Centre RIPE-ERX-134-219-0-0 | | 8 | | 134.222.229.237 | ledn-rou-1001.NL.eurorings.net | ?Amsterdam, Netherlands | +01:00 | 2 | x | RIPE Network Coordination Centre RIPE-ERX-134-219-0-0 | | 9 | | 134.222.254.2 | ewr-brdr-02.inet.qwest.net | Newark, NJ, USA | -05:00 | 78 | x | RIPE Network Coordination Centre RIPE-ERX-134-219-0-0 | | 10 | | 205.171.17.125 | ewr-core-01.inet.qwest.net | Newark, NJ, USA | -05:00 | 79 | x | Colorado SuperNet, Inc. CSN-BLOCK-7 | | 11 | | 205.171.17.62 | nyc-brdr-01.inet.qwest.net | New York, NY, USA | -05:00 | 78 | x | Colorado SuperNet, Inc. CSN-BLOCK-7 | | 12 | | 205.171.1.134 | - | Denver, CO, USA | -07:00 | 90 | x---- | Colorado SuperNet, Inc. CSN-BLOCK-7 | | 13 | | 144.232.13.1 | sl-bb25-nyc-11-0.sprintlink.net | New York, NY, USA | -05:00 | 159 | --x-- | Sprint SPRINT-INNET9 | | 14 | | 144.232.9.156 | sl-bb24-chi-2-0.sprintlink.net | Chicago, IL, USA | -06:00 | 121 | x---- | Sprint SPRINT-INNET9 | | 15 | | 144.232.26.110 | sl-bb22-chi-9-0.sprintlink.net | Chicago, IL, USA | -06:00 | 134 | -x----- | Sprint SPRINT-INNET9 | | 16 | | 144.232.19.202 | sl-bb20-kc-14-2.sprintlink.net | Kansas City, MO, USA | -06:00 | 133 | -x----- | Sprint SPRINT-INNET9 | | 17 | | 144.232.2.118 | sl-bb21-kc-15-0.sprintlink.net | Kansas City, MO, USA | -06:00 | 109 | x | Sprint SPRINT-INNET9 | | 18 | | 144.232.23.74 | sl-gw10-kc-5-0.sprintlink.net | Kansas City, MO, USA | -06:00 | 109 | x | Sprint SPRINT-INNET9 | | 19 | | 144.224.22.6 | sl-think1-6-0.sprintlink.net | - | | 110 | x- | Sprint SPRINT-INNET1 | | ... | | | | | | | | | | ? | | 199.200.9.140 | smtp.ameritrade.com | Omaha, NE, USA | | | | AccuTrade, Inc. ACTRADE | ------------------------------------------------------------------------ ------------------------------------------------------------------------ -----------------------------------------

-----Original Message----- From: jfp [mailto:jfp(a)clearfield.com] Sent: Friday, October 08, 2004 12:36 PM To: nznog(a)list.waikato.ac.nz Subject: [nznog] Ameritrade.com smtp server issue

Hi people, we are having issues sending mail to Ameritrade.com.

It looks like their firewall is dropping the smtp connection to smtp.ameritrade.com (199.200.9.140) from us.

I can connect to it from our US server and they claim that they have lots of NZ customers with no issues.

So I think they are blocking the 210 block of addresses (we show up as 210.48.112) because we share that with Korea. (This is not a mail server block, we don't get a connection to the mail server, so it must be the firewall in front)

Could get some of you to try to telnet to smtp.ameritrade.com on port 25 and let me know the result and the block it's coming from?

I need some concrete evidence.

Thanks.

jfp.

-------------------------------------------------------------- ---------- Jean-Francois Pirus Senior Software Engineer Phone (+64-9) 358 2081 Clearfield Software Ltd Fax (+64-9) 358 2083 4th Floor 8-10 Whitaker Place Mob (+64-21) 640 779 P O Box 2348 Auckland, New Zealand -------------------------------------------------------------- ----------

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