For the last 3 months or so we have been having issues with Orcon’s DSL network and as Orcon have chosen not to bother communicating over this issue and ignoring requests to resolve this matter in a timely manner I would like to know if there are any others who are having similar issues or can throw some light on to what the problem may be.

Firstly around 7PM most nights up until 10PM our DSL started dropping 50% of its packets and any extern web services became unusable. We were prompted by Orcon to reset our router and did so but the issue persisted. They then suggested it was the router so we replace this with a new one and still the problem persisted.

Using the new router we were able to ping the Orcon DNS server but still getting the packet loss.

Orcon then turned off Interleave and the problem was still not resolved however apparently the issue was handed up to Telecom and eventually after about 2 months there was an improvement and the packet loss seems to no longer be an issue.

However during these times the speeds have dropped to a level where some services are almost unusable, we have a server on a fiber tail connected to APE and from the DSL speeds to that server and any adjacent server seem to drop out or are reduced to a point where they are unusable.

We seem to also be having issues with VoIP service where as what appears to be a micro outage drops calls intermittently doe no reason and the same goes for some RDP sessions.

We are nearing month 4 and the issue persists and there has been little communications from Orcon as to how the issue is to be resolved other than the comment that Internet service is not a guaranteed service.

Any suggestions would be welcomed as I would like to resolve this one way or another.

Regards

Andrew Hooper.