Dean Pemberton wrote:
I just wanted to get other peoples opinion on this.
We've had examples of this in the past, but also two within the last week. Do people think that the NZNOG list should be used as a first point of call for issues? or as a last resort for issues?
I'd actually be in favour of Donald putting in the AUP that issues which have not been raised with the appropriate organisations first should not be posted to the NZNOG list. This would mean that you should call/email/whatever a companies NOC/Helpdesk and log a call before you post to the list. That way people get a chance to fix issues before they become public knowledge. I'm sure we'd all like that courtesy.
I support Dean on this - I occasionally have the feeling that people seem to think there's some sort of kudos in posting a message saying "Look how clueful I am - I've spotted obscure bug #3456 in ISP X's network". If we add that condition to the AUP then perhaps we could complement it with a page on http://www.nznog.org/ which provides suitable contact information for NZ ISPs etc. Details of the link to that page could be in the monthly posting. I had a script at Citylink which trolls the APNIC database on a weekly basis for the APE and WIX peers (e.g. http://ape.nzix.net/peers.html and http://wix.nzix.net/peers.html) On the basis that every ISP (even those who don't peer multilaterally at the APE and WIX) has an AS number (or two) we could do something like that. People could type in their AS number, the script would mail the nominated Tech contact(s) who would acknowledge and the details would get added. Or some other complicated nonsense. (:-)