Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

Not to mention when a fault is raised with a provider and you're assured no one else is affected / no one else has raised the same issue. You then talk to two different customers of same provider who have also opened tickets and been fed the same BS, and that it must be a 'Chorus issue'. Sent from my Unicorn

On 5/07/2016, at 2:12 PM, Tim Price wrote:

Agreed. Also, sometimes correlation of multiple faults that people are sitting quietly stewing about can help isolate a larger problem more quickly. I think that this type of use of the mailing list is entirely within the spirit of it’s existence. People need to remember that we should all be working together in this community and the sharing of information freely amongst ourselves shouldn’t just be limited to one week in late January.

From: on behalf of Liam Farr Date: Tuesday, 5 July 2016 at 2:01 PM To: Tim Hoffman Cc: NZNOG Mailing-List Subject: Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

Indeed shutting down all (flapping) circuits from the affected provider at that location allowed traffic to traverse alternate paths and carriers and normal operation to resume.

Unfortunately not all downstream customers choose to buy 100% diverse services due to cost constraints, and as such are vulnerable to network interruptions affecting a particular POP or hand over point, this is an accepted risk they take, but it doesn't make it any less impacting when it breaks. (I believe you actually built some of the affected non-diverse circuits back in the day bro).

Sometimes when your shit is on fire, and you don't have enough information about whats happening, in a communications vacuum it can help to reach out to the community as someone else may know more than you, and sometimes when you do that you don't always write the most comprehensive or eloquent emails as your a little pre-occupied with the issues at hand.

Thankfully the issues are mostly resolved or routed around, although a RCA is going to take some time.

On 5 July 2016 at 13:39, Tim Hoffman wrote: Sounds like your network is lacking in carrier diversity if they can cause you that much bother bro

Sent from my iPhone

On Jul 4, 2016, at 6:32 PM, Liam Farr wrote:

Your right Tim, its not the NOC.

At the time the NOC was being uncommunicative, and as a customer I was left in the dark about a major P1 fault affecting me.

Due to communication difficulties with the NOC and in exasperation as a customer I decided to post here to see if anyone else was affected, or had any further information they could provide on the issue, (i.e. is anyone else affected, I'm trying to find out what the fuck is actually going on), had the NOC been more communicative at the time I would not have resorted to posting here.

Subsequently I escalated this to my account manager and then the CTO, and the flow of communication from NOC to customer has resumed in a satisfactory manner.

Thanks for your concern.

On 5 July 2016 at 13:22, Tim Hoffman wrote: I wasn't aware that this mailing list was the 2degrees NOC email.

On Mon, Jul 4, 2016 at 5:52 PM, Jesse Archer wrote: We also noticed some issues.

2Degrees NOC are aware.

Jesse Archer General Manager Full Flavour

p. 07 577 0099 ddi. 07 281 1391 s. Skype "myfullflavour" e. jesse(a)fullflavour.nz w. fullflavour.nz a. Basestation, 148 Durham Street, Tauranga a. PO Box 13403, Tauranga Central, Tauranga 3141, New Zealand

On Tue, Jul 5, 2016 at 11:02 AM, Liam Farr wrote: Hi,

Just wondering if anyone else had issues with services delivered by 2Degrees (SNAP) at 220 Queen Street this morning from 9AM onwards?

-- Kind Regards

Liam Farr

Maxum Data +64-9-950-5302

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-- Kind Regards

Liam Farr

Maxum Data +64-9-950-5302

-- Kind Regards

Liam Farr

Maxum Data +64-9-950-5302 _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz https://list.waikato.ac.nz/mailman/listinfo/nznog _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz https://list.waikato.ac.nz/mailman/listinfo/nznog