Chorus are advising that they gave enough notice (1st October) though they were not able to answer the questions we had and still can�t as they don�t know the answers internally either.

When they talked about boost we weren�t going to email customers about the pricing options without concrete information, then they didn�t get approval from the ComCom so lucky we didn�t bombard out clients with false info.

I�m not emailing customers about �possible� price changes and having them ask every day questions when we can�t even get concrete answers after nearly 2 months of asking.

Big Cluster fsck if you ask me. Even if the prices are the same from 1st October, we couldn�t get programmers to modify things as they were not able to confirm install fee�s or tell us spot codes.

Creeping close to 1st December and we have lots of system integration to change and how are we going to reconcile bills with all that changing and our programmers going on leave over Xmas due to brown out?

Kind regards,

Barry Murphy / Chief Operating Officer
+64 27 490 9712 / barry@vibecommunications.co.nz

Office: +64 9 222 0000 / Fax: 0800 842 326
Unit A7, 1 Beresford Square, Auckland, New Zealand
Web: www.vibecommunications.co.nz / Peering: AS45177

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From: Ray Taylor <ray@ruralkiwi.com>
Date: Thursday, 6 November 2014 1:20 pm
To: "nznog@list.waikato.ac.nz" <nznog@list.waikato.ac.nz>
Subject: Re: [nznog] Chorus UBA price changes for 1st December 2014

What are other telcos opinions on the proposed chorus price changes that are to take effect on 1st December 2014?

Reduction of naked services and increased of clothed services on UBA, yet none of the pricing is �confirmed� and nor is the POTS reduction pricing.

How can the commerce commission or Telecommunications minister allow for something so big to happen so close to a brown out date and with such short notice.

It�s now the 6th of November and with the proposed changes happening in about 24 days surely it�s against their T&C�s to give such short notice.

We have been provided with �draft� but that is just not good enough to give to downstream customers and wholesalers, questions we ask go unanswered meaning we can�t advise customers of pricing before its out of draft.

We had a meeting booked in with Chorus �Billing resource� to explain the changes, yet this has just been cancelled because things are not yet confirmed internally.

My account manager just called me while I was typing this email and said �they still haven�t confirmed things internally as they don�t know how they are to implement things into their systems�.

He also advises we are the first customer in the queue to have a billing resource meting to discuss the changes. I then proceeded to ask about the pricing of ADSL install +-$270 vs VDSL install +-$170 and he is even unsure.

Just wondering how well or badly other Telcos in the same position are taking this.

Kind regards,

Barry Murphy / Chief Operating Officer
+64 27 490 9712 / barry@vibecommunications.co.nz

Office: +64 9 222 0000 / Fax: 0800 842 326
Unit A7, 1 Beresford Square, Auckland, New Zealand
Web: www.vibecommunications.co.nz / Peering: AS45177