Ive sent a fair number of complaints in the past and on the whole found NZ ISPs are fairly reasonable. There are definate exceptions. TelstraClear group (well, particularly Clear, both before and after the merge) are one group I have definately not had reasonable response from. Even worse when zfree was around. Admittedly I havnt had to complain to them in the last few months but the last time I emailed them - probably 5ish months ago - I never got an acknowledgement at all. There are a couple of other ISPs I will not name that I have had less-than-ideal abuse comms with but on the whole Ive found the NZ Internet scene to be far better than the world average. I would hope this trend continues. Mark. At 15:37 4/07/2003 +1200, you wrote: Has anyone else here had problems with NZ ISP abuse complaint responses ? *snip* -.-. --.- (Disclaimer: Thoughts posted here are mine and mine alone, and do not represent my employer or any companies associated with my employer.)