On Wed, Sep 03, 2003 at 03:23:27PM +1200, Claire Hurman wrote:
At 02:30 p.m. 3/09/2003, Gavin Legge [Invincible Technologies Limited] wrote:
I have recently 'acquired' (transferred) a domain from one isp to one i work for.
From this transfer, a few problems arose - which where quite possibly (probably) due to my ignorance but i wanted to ask the list's advice/opinion.
when i transferred the domain/zone, the other ISP canceled the email accounts also.
My question is i guess - is this normal, what is normal, is this a general practice with ISP's as if it is maybe I could implement that process here.
I once had a client that this happened to. We had assumed she'd be able to check the 'old' mailbox for a few days after the domain was shifted, and then let her old ISP know she wanted to close the account when everything was completed, but as soon as the domain transfer was done, the mailboxes (and webmail, and addressbook in webmail) with the old ISP were deleted automatically. She lost a couple of years worth of email and all her customers addresses, just because she didn't know the ISP would delete the mailbox as soon as the domain was shifted away :(
Not to mention any email rejected due to cached MX records and delay in DNS server reloads and so on. Nathan Ward