Let me just jump in here, since I was on site.. On Sun, 31 Mar 2002, Craig Whitmore wrote:
A few things which may help (not in any order)
1) Look at Stats of Frame-Relay Connection (Any Errors??) (Geting Telecom to do BIR TEST)
Don't know - forgot the router's ip address, so I can't telnet in and check - sahil will though. (just do a show frame-relay pvc right?)
2) Are they getting what they are paying for? Are they getting CIR before before any errors occur? Remember the 384K is not promised, only 64K is promised, any extra bandwidth depends on ALOT of things.
Don't know - originally it was being traffic shapped at 384K - which I thought could give the same behavior (ie - the cisco over subscribes the bandwidth). After removing the traffic shaping - the pings were a little lower.
3) Define "Packet loss"? slow downloads?
Well - we've only heard from the asian guy (no offence, but kinda a little bad at english) that they get packet losses up to 45%, and when they get packet loss the whole internet is "slow", and people get the "cannot find server errors".
4) Check Settings on Routers on either end (Are both ends different hardware (Any compatibility issues between hardware))?
Nope - there is a cisco 2501 and a 2503.
5) Check Telecom has Circuit defined right.. Dunno - we should ask though.
6) Are routers running at high CPU? For example 2500's can't handle much bandwidth thru them without going Kaput and slowing things down
Umm.. both the routers were running at about 45ish% cpu usage. However, there was very little ram on the 2503 (4mb) - and it is handling about a meg of shaped traffic now - could that be it?
7) Check External Devices (ethernet convertor on 2500/Serial Cables/Ehternet)
The AUI trancivers seem fine.
8) On Frame Relay connections, you have not "over subscribed" the Access (ie trying to total of 2M CIR's over a 1M Circuit)?
Well - its possible with the traffic shaping rules we were using (ie - shaped to the PIR - when it is running a 25% CIR)
9) MTU set right on both ends?
Dunno - Sahil - check Thats just some info about what happenes - any more ideas? Thanks
Thanks Craig Whitmore Orcon Internet http://www.orcon.net.nz
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