I'd support this.

NZNOG is not your ISP helpdesk. Nor is it the Helpdesk of the third-party ISP you're having issues with. And it's not a phone directory.

It really would be nice to be able to assume that the obvious vectors have been tried first. All too often, that doesn't appear to be the case.

I often feel that if you're actually a member of the NZNOG target audience, you should know better than to use the scattergun approach before the obvious, reasonable alternatives have been tried and eliminated.
Clearly a broadcast to NZNOG should be an option. But it should be pretty much the last option tried; give established processes and obvious contact lists such as the NOC list a shot first.

Mark.

On 9/04/2014 5:19 p.m., Dave Mill wrote:

I've been contemplating a post like this for a while.

Does it seem logical that we change our AUP to be something like:

'Please contact me off-list' posts will only be tolerated if you have tried the 'normal means' before doing so.

Normal means would be:

-Phoning the company and asking to talk to someone about your issue. This does often work.

-Contacting the appropriate people using the noc-list contacts on the NZNOG website

-Emailing the appropriate address (i.e. noc@ or postmaster@)

I'm just getting a bit of sick of NZNOG being used largely as a 'can someone from xyz please contact me off-list' list.

</rant>

And I don't mean to just pick on this thread. It's just been happening a lot lately it seems.

Cheers

Dave

On Wed, Apr 9, 2014 at 5:11 PM, Simon Green <simon@simongreen.net> wrote:

On 09/04/14 15:07, Jean-Francois Pirus wrote:
> Can a Callplus/Slingshot/Tranzpeer postmaster contact me.
>
> We're having issue with forward emails for our clients to Callplus
> addresses, the clients are complaining mail is being dropped.

http://www.nznog.org/noc-list
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