[nznog] Abuse desk responses

Has anyone else here had problems with NZ ISP abuse complaint responses ? mainly in response to SPAM reports where they refuse to do anything until they get blacklisted but also covering network abuse (DOS type scenario's and the like) ? It appears that abuse complains are more and more regularly falling on deaf ears where the person/team handling the abuse desk seems more concerned with pointing out how it is not their problem than actually trying to educate their end users as to correct practices. This does not appear to be restricted to smaller ISP's either as the main offender (though not limited to) in this case appears to be paradise. -- Steve.