Your right Tim, its not the NOC.
--
At the time the NOC was being uncommunicative, and as a customer I was left in the dark about a major P1 fault affecting me.
Due to communication difficulties with the NOC and in exasperation as a customer I decided to post here to see if anyone else was affected, or had any further information they could provide on the issue, (i.e. is anyone else affected, I'm trying to find out what the fuck is actually going on), had the NOC been more communicative at the time I would not have resorted to posting here.
Subsequently I escalated this to my account manager and then the CTO, and the flow of communication from NOC to customer has resumed in a satisfactory manner.
Thanks for your concern.
On 5 July 2016 at 13:22, Tim Hoffman <tim@hoffman.net.nz> wrote:
I wasn't aware that this mailing list was the 2degrees NOC email.On Mon, Jul 4, 2016 at 5:52 PM, Jesse Archer <jesse@fullflavour.co.nz> wrote:We also noticed some issues.2Degrees NOC are aware.
Jesse Archer
General Manager
Full Flavour
p. 07 577 0099 ddi. 07 281 1391
s. Skype "myfullflavour"
e. jesse@fullflavour.nz
w. fullflavour.nz
a. Basestation, 148 Durham Street, Tauranga
a. PO Box 13403, Tauranga Central, Tauranga 3141, New ZealandOn Tue, Jul 5, 2016 at 11:02 AM, Liam Farr <liam@maxumdata.com> wrote:_______________________________________________Hi,Just wondering if anyone else had issues with services delivered by 2Degrees (SNAP) at 220 Queen Street this morning from 9AM onwards?
NZNOG mailing list
NZNOG@list.waikato.ac.nz
https://list.waikato.ac.nz/mailman/listinfo/nznog
_______________________________________________
NZNOG mailing list
NZNOG@list.waikato.ac.nz
https://list.waikato.ac.nz/mailman/listinfo/nznog
Kind Regards
Liam Farr
Maxum Data
+64-9-950-5302