Re: [nznog] issue with xtra mail

HI Daniel, I have seen this issue often but it arises where there is an SPF record that does not include the website (and is not permitted to have one loaded) as an authorised sender of email *@mycustdomain.co.nz*. *cookandgalloway.co.nz* does not appear to have an SPF Record, but Xtra/Sparks mail system may enforce the rule using another mechanism. My workaround is to use another domain for such purposes, where I have created an account to use as the *From*, *Reply-To*, and *Return-Path* addresses in the headers. This uses the form *<**mycustdomain**>@mydomain.co.nz*. On my system I just forward that email to their appropriate email address to handle replies. cheers Gary PS: BTW, much simpler if there is an SPF Record that authorises your Web Server to send emails on behalf of that domain. On 28/08/2015 6:14 p.m., Daniel Christie wrote:

The situation is that I host a website for the domain cookandgalloway.co.nz

Xtra hosts the mail for the same domain.

The website has a contact form on it that is programmed to generate an email and send it through a mail server (mail.enlightenhosting.com)

The To: *_and_* From: address for this generated email is admin(a)cookandgalloway.co.nz mailto:admin(a)cookandgalloway.co.nz

The client in this transaction is our networks email server.

This is the smtp logs with the error

This is the message being delivered from our mail server (mail.enlightenhosting.com) to the xtra mail server

210.54.141.1 [10A8] 13:49:33 Client session Connected, local IP= 203.89.183.110:

210.54.141.1 [10A8] 13:49:35 Client session <<< 220 xtra.co.nz ESMTP server ready Fri, 21 Aug 2015 13:50:29 +1200

210.54.141.1 [10A8] 13:49:35 Client session >>> EHLO mail.enlightenhosting.com

210.54.141.1 [10A8] 13:49:35 Client session <<< 250 SIZE 20971520

210.54.141.1 [10A8] 13:49:35 Client session SSL: Not verified (6) - proceed anyway

210.54.141.1 [10A8] 13:49:35 Client session >>> MAIL From:mailto:admin(a)cookandgalloway.co.nz> SIZE=2631

210.54.141.1 [10A8] 13:49:35 Client session <<< 250 Sender mailto:admin(a)cookandgalloway.co.nz> and extensions (SIZE=2631) Ok

210.54.141.1 [10A8] 13:49:35 Client session >>> RCPT To:mailto:admin(a)cookandgalloway.co.nz>

210.54.141.1 [10A8] 13:49:35 Client session <<< 250 Recipient mailto:admin(a)cookandgalloway.co.nz> Ok

210.54.141.1 [10A8] 13:49:35 Client session >>> DATA

210.54.141.1 [10A8] 13:49:35 Client session <<< 354 Ok Send data ending with <CRLF>.<CRLF>

210.54.141.1 [10A8] 13:49:35 Client session >>> 2631 bytes (overall data transfer speed=304513889 B/s)

210.54.141.1 [10A8] 13:49:35 Client session <<< 553 Authentication is required to send mail as mailto:admin(a)cookandgalloway.co.nz>

210.54.141.1 [10A8] 13:49:35 Client session *** mailto:admin(a)cookandgalloway.co.nz> mailto:admin(a)cookandgalloway.co.nz> 1 2631 00:00:00 ERROR IJS66132

210.54.141.1 [10A8] 13:49:35 Client session >>> QUIT

210.54.141.1 [10A8] 13:49:35 Client session Disconnected

As I said earlier, im sure that the issue must just be because we are sending the xtra server an email that is *from* an account which it already hosts without first providing Auth. Because that’s what should happen as far as the xtra server is concerned – I think.

This used to work for a long time then sometime this year this mutual customer told us they no longer received the contact form emails.

I believe the issue is xtra have upped their mail security and this scenario no longer works and we just need to keep up but I’m wanting to confirm what is it that we need to change to get this working again.

Also I cant just change the code of this site to instead send the email as another address which is say… hosted on our server and authenticate on our server. I must first confirm that would be a fix.

Daniel Christie Systems Engineer/Application Specialist PHONE +64 7 853 6060 tel:+64-7-853-6060 | FAX +64 7 854 9052 tel:+64-7-854-9052 | www.enlighten.co.nz http://www.enlighten.co.nz

*From:*Ray Taylor [mailto:ray(a)ruralkiwi.com] *Sent:* Friday, 28 August 2015 5:34 p.m. *To:* nznog(a)list.waikato.ac.nz *Subject:* Re: [nznog] issue with xtra mail

Sounds like an smtp authentication issue with the customer’s email client to me.

Is the sender an @xtra or spark hosted email account?

Ray Taylor

Taylor Communications

ray(a)ruralkiwi.com mailto:ray(a)ruralkiwi.com

Napier: 06-929-9082

Waipukurau: 06-928-0549

Description: header_logo

*From:*nznog-bounces(a)list.waikato.ac.nz mailto:nznog-bounces(a)list.waikato.ac.nz[mailto:nznog-bounces(a)list.waikato.ac.nz] *On Behalf Of *Daniel Christie *Sent:* Friday, 28 August 2015 5:26 p.m. *To:* nznog(a)list.waikato.ac.nz mailto:nznog(a)list.waikato.ac.nz *Subject:* [nznog] issue with xtra mail

Hey all,

Is there anyone here who is an admin of the xtra mail servers for custom domains?

I simply want to know why an email being sent from an email server to xtras would get this showing up in SMTP logs of the sending server

210.54.141.1 [1224] 12:52:37 Client session <<< 553 Authentication is required to send mail as user(a)domain.com mailto:user(a)domain.com

I’m trying to go through normal spark support channels but they are trying to ask me questions about the email server I administer which are ridiculous and very frustrating.

I’m fairly sure (with my knowledge of SMTP) the issue is that our server is saying its sending an email from an email account that is hosted on xtra servers and trying to send to the same email/account without first specifying auth

I have given them more than enough information about the issue already and just not getting anywhere.

Daniel Christie Systems Engineer/Application Specialist PHONE +64 7 853 6060 tel:+64-7-853-6060 | FAX +64 7 854 9052 tel:+64-7-854-9052 | www.enlighten.co.nz http://www.enlighten.co.nz

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