---------- Forwarded message ----------
From: media(a)telecom-media.co.nz
Date: 20-Jun-2005 13:19
Subject: UPDATE – OUTAGE ON TELECOM NETWORK
To: imcdnzl(a)gmail.com
UPDATE – OUTAGE ON TELECOM NETWORK
Telecom technicians have identified the two locations where the North
Island Telecom network has today been damaged and are working to repair
them.
It is anticipated that a patch will be in place by late this afternoon,
enabling the restoration of services.
A large number of mobile, Internet and other data services have been
affected. In addition, many voice calls on fixed lines are congested.
The outage has been affecting customers since late this morning.
Telecom is working to repair the outage as soon as possible.
Telecom regrets the inconvenience to customers and will provide more
information throughout the day.
The outage, which occurred at 10.48am today, was caused by physical damage
to the network on both the east and west coast sections of the network.
Technicians are currently working on repairing both the eastern fibre
break which is in the Rimutaka area, and the western break in south
Taranaki.
The outage is affecting calls to Telecom's own call centres, causing
overloading.
Telecom is asking customers to be patient. We will provide more
information as soon as possible.
For more information, please contact:
Sarah Berry
Media Relations Executive
04 498 9481
027 470 7900
Phil Love
Senior Media Relations Executive
04 498 9155
027 277 8496
Melanie Marshall
04 498 9272
027 452 6231
John Goulter
Public Affairs & Government Relations Manager
04 498 9369
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