5 Jul
2016
5 Jul
'16
4:25 a.m.
I've been having a look at StatusPage.io (after a nudge from Jesse). Driving outage updates from a fault ticketing system would be the ideal (with a human to control the robots perhaps). But even just to get started manually it seems like a good system with email/Twitter subscriptions to specific incidents or subscriptions to *all* updates or just areas/regions/services/groups of interest. I'm conscious that some providers are geographically specific while others are distributed or nationwide, so posting updates might be a waste of space for some customer groups. Bit of a balancing act I'd think. I like the grouping possibilities that StatusPage.io provides, and - most of all - that it's hosted external to our infrastructure. Rather than a long list with scrolling required, I mocked up a geographical grouping of services (see attached image). In terms of content I was thinking that any kind of network element failure would be relevant to a status page. If we lose a fibre cabinet with 31 customers in Hamilton East, that's worth mentioning on a network status page. If we lost - for example - a whole town's worth of customers due to fibre damage on a railway bridge, that would definitely be on there. But not individual customer faults where the premise-based equipment has failed etc. More challenging for mobile network providers where a single cellsite loss may cause a little congestion but not loss of service due to overlap etc... Now, getting it past the publicity people... there's a challenge. Personally I favour full disclosure: telling people what we know, when we know it. Some things need translation, but even if the NOG community has good info quite quickly then that can help get the true story out to a wider group and to end-customers. >From other industries - there are some really nice status pages in the power industry. I'd bet these are hosted internally though. 1. http://www.oriongroup.co.nz/customers/power-outages/current 2. http://www.powerco.co.nz/Power-Cuts/ Ian T +64 7 850 3841 | M +64 27 405 7765 | E ian.lewis(a)ultrafast.co.nz -----Original Message----- From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Glen Eustace Sent: Wednesday, 6 July 2016 8:41 a.m. To: nznog Subject: Re: [nznog] NOC status (was 2Degrees (SNAP) issues at 220 Queen Street this morning) Whilst one can always debate the value of this sort of disclosure, the cloud providers seem to be heading (in what I consider) the right direction. https://azure.microsoft.com/en-us/status/ http://status.aws.amazon.com/ I was also getting updates, via a mobile app from Office365 (not an admin anymore). Glen _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz https://list.waikato.ac.nz/mailman/listinfo/nznog ------------------------------------------------------------------------------ Attention: This e-mail message is intended for the intended recipient only and it may contain Ultrafast Fibre Limited confidential or legally privileged information or both. No confidentiality or privilege is waived or lost if this email has been delivered to the wrong recipient. If you have received this email in error, please immediately delete it from your system and notify Ultrafast Fibre Limited. You must not disclose , copy or relay any part of this correspondence if you are not the intended recipient. Any views expressed in this message are those of the individual sender and not Ultrafast Fibre Limited. This email has been checked for viruses. However, Ultrafast Fibre Limited makes no warranty that this email or any attachments are free from viruses or other conditions which may damage or interfere with recipient data, hardware or software. The recipient relies on its own procedures and assumes all risk of use and of opening any attachments. ------------------------------------------------------------------------------
