On Thu, 21 Dec 2006, John @ netTRUST wrote:
Nothing used to piss me off more than the cable customer who used to compain (without logging trouble tickets BTW) that thier home business was losing money because their cable modem was down....
You buy a residential service - thats what you get.
This type of arrogance from a NOC is why NZ has 3rd rate broadband.
Let's hopen they keep you, and others with the same opinion, in the back room as far from customers as possible -or- put another way you should be using your l33t skills to substantally improve the reliability rather then having too much time on your hands digging for excuses.
John, This list is for technical people to exchange opinions and honesty is encouraged. There are already enough problems with this happening due to this list being public. End users coming in an giving the target members of the list a hard time when they express their opinions is neither useful or welcome and serves to further reduce the usefulness of the forum. Please remember the majority of people on this list are *not* able to speed millions of dollars to improve customer experience just off their own say so. They work for large companies where other people make these decisions and spend the money. You should use another forum to complain about problems with your consumer grade service. -- Simon J. Lyall | Very Busy | Web: http://www.darkmere.gen.nz/ "To stay awake all night adds a day to your life" - Stilgar | eMT.