Re: [nznog] NZNOG Digest, Vol 80, Issue 9

Hi Dean, While I agree with the general notion that people should go to the ISP directly first, in the Telstra case with their transparent proxy I think it is okay posting here. Mainly because most people on this list know it is there, while most people on the ISPs desk probably don't. Telstra could make this a bit better for themselves by being more verbose about the proxies presence, rather than getting various levels of brokenness complaints. In the beginning when diagnosing the problem, an engineer might not even know that the problem lies with Telstra, and we have seen people posting http headers and so on in the past wondering what was going on. I just think that this kind of thing is a natural side effect of an ill publicised (and some would argue, annoying) network feature, and if Telstra are not proactive about letting people know they have it and the problems that may arise, then they deserve the occasional mail list post. Regards, Anton Disclaimer: I have run into their proxy before due to asymmetric routing + transparent proxy unhappiness (resulted in what looked like a black hole). On Mon, Aug 10, 2009 at 2:00 AM, wrote:

From: Dean Pemberton Subject: Re: [nznog] Telstraclear international proxy? To: nznog Message-ID: <4A7F6257.9080104(a)deanpemberton.com> Content-Type: text/plain; charset=ISO-8859-1

I'd like to take this opportunity to remind people that the appropriate way to handle situations like this is to log a support call with the ISPs helpdesk before posting support questions to this list.

If you believe that it is a problem which effects the NZ Operator community as a whole and you have exhausted your options (including escalations) with the ISP concerned then it is maybe appropriate to post.

This is to eliminate the situation where an ISP finds its name/helpdesk practices used in vain throughout a mailing list without being given a chance to put the matter right in private first.

Thanks Dean