On Sat, 27 Oct 2001, Seeby - Orcon Internet wrote:
Our terms and conditions state that we do not allow users to send spam from our network, however when this user is a business, and the lifeblood of their business is providing Internet services - to cut them off would mean the end of their ability to function.
And? So? Presumably they thought about that before violating your terms and conditions. If not, perhaps they should hire a new marketing manager/CEO.
Because of this, I feel that it is fair to give a warning only rather than a suspension of services.
Insufficient. I think you should require them to apologise in a public forum, as well as state that they will not be doing this again. If they're not prepared to do this, do you want them as a customer?
I am trying to be fair to all parties - including the wider Internet community - and wanted to let everyone know where I stand. I guess we are stuck in the middle on this one.
I think you're looking at your bottom line, basically, if you only issue a warning. We're not supposed to even be letting dial-up customers (who may not know any better) get away with this sort of thing, and you're proposing to let off with a wrist-slap an ISP who does the same thing? Lame. JSR -- John S Russell | Smile Operations Manager | Nod Attica/Callplus NZ | Build it. --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog