Re: [nznog] 2Degrees (SNAP) issues at 220 Queen Street this morning

Or N+1 is more comfortable than N. Having an upstream with issues means you're more vulnerable to service interruption to customers. No one enjoys that. Sent from my Unicorn

On 5/07/2016, at 1:39 PM, Tim Hoffman wrote:

Sounds like your network is lacking in carrier diversity if they can cause you that much bother bro

Sent from my iPhone

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On Jul 4, 2016, at 6:32 PM, Liam Farr wrote:

Your right Tim, its not the NOC.

At the time the NOC was being uncommunicative, and as a customer I was left in the dark about a major P1 fault affecting me.

Due to communication difficulties with the NOC and in exasperation as a customer I decided to post here to see if anyone else was affected, or had any further information they could provide on the issue, (i.e. is anyone else affected, I'm trying to find out what the fuck is actually going on), had the NOC been more communicative at the time I would not have resorted to posting here.

Subsequently I escalated this to my account manager and then the CTO, and the flow of communication from NOC to customer has resumed in a satisfactory manner.

Thanks for your concern.

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On 5 July 2016 at 13:22, Tim Hoffman wrote: I wasn't aware that this mailing list was the 2degrees NOC email.

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On Mon, Jul 4, 2016 at 5:52 PM, Jesse Archer wrote: We also noticed some issues.

2Degrees NOC are aware.

Jesse Archer General Manager Full Flavour

p. 07 577 0099 ddi. 07 281 1391 s. Skype "myfullflavour" e. jesse(a)fullflavour.nz w. fullflavour.nz a. Basestation, 148 Durham Street, Tauranga a. PO Box 13403, Tauranga Central, Tauranga 3141, New Zealand

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On Tue, Jul 5, 2016 at 11:02 AM, Liam Farr wrote: Hi,

Just wondering if anyone else had issues with services delivered by 2Degrees (SNAP) at 220 Queen Street this morning from 9AM onwards?

-- Kind Regards

Liam Farr

Maxum Data +64-9-950-5302

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-- Kind Regards

Liam Farr

Maxum Data +64-9-950-5302

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