On 4 Dec 2004, at 18:13, Russell Fulton wrote:
On Sun, 2004-12-05 at 09:05 +1300, Glen Eustace wrote:
As one would expect, Xtra get a fair few notifications and I must admit that I was more than a little surprised to find that their 'abuse team' are the most responsive of all the ISPs in NZ !! They acknowledge the notifications by automated return mail and as each incident is closed we get a closure report. I spoke with them by phone when we were getting the system setup and they were very supportive and helpful.
I echo Glen's comments. As security officer for another large university I have had to deal with most of the NZ ISPs at one time or another and have always found Xtra's abuse folk responsive. I normally get an automated response on receipt and on the odd occasion that I have had to follow up I have had response on closure.
And while we're taking time out from the scheduled shrieking about DSL pricing and allegations of anti-competitive behaviour to say good things about Telecom, I would like to mention that in my experience AS 4648 run one of the most contactable (and thereby useful) NOCs in New Zealand. They always answer the phone when I call them using INOC-DBA, and if I send them e-mail about something (whether on behalf of a customer or not) I get clueful responses from actual engineers in a pleasantly short period of time. If any Telecom netops people come to the NZNOG meeting in February, I hereby promise to buy them beer. Joe