On Thu, 29 Jul 1999, Simon Lyall wrote:
It's bloody anoying having to go via CTM to talk to them as well, wastes about 15 minutes each time while you try to explain to a CTM-drone that there is no circuit number ( give one and they pass it onto a circuit techie who rings back an hour later saying they see no errors on that line) but it's a *netgate* problem..
It's depressing but predictable they've not fixed this process problem. Nonetheless to be fair to CTM they are reasonable people and they do care - the trick is to catch the attention of someone who has sufficient access/wherewithal to fix the problem. When I used to report problems to them I refused to get off the line and insisted they keep transferring me around until I got through to someone who answered the phone and could convince me they knew what was going on and what to do about it. Standard tactic for dealing with any large technical operations outfit. -- Josh Bailey (mailto:joshbailey(a)lucent.com) lucent->ins->software->alameda[CA] /* 1601 Harbor Bay Parkway, Alameda, CA 94502 (room 1601/1108A) voice: +1-510-747-3367 skytel: 1-800-skytel2/mailto:1198428(a)skytel.com */ --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog