The owner of the site is in Ft Lauderdale, Florida.
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Today's Topics:
1. Re: Conference Attendance (Andy Gardner) 2. Hackers Challenge started at 1500 NZ time (Peter Macaulay) 3. RE: Abuse desk responses (Neil Gardner) 4. Re: Abuse desk responses (Michael Hallager) 5. Re: Abuse desk responses (Edward Yardley) 6. Re: Hackers Challenge started at 1500 NZ time (Dan Clark) 7. Re: Hackers Challenge started at 1500 NZ time (Keith Davidson) 8. Re: Hackers Challenge started at 1500 NZ time (Peter Macaulay) 9. Re: Hackers Challenge started at 1500 NZ time (Mark Thompson) 10. Re: Abuse desk responses (Russell Fulton)
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Message: 1 Date: Sun, 6 Jul 2003 00:28:38 -0500 From: Andy Gardner
Subject: Re: [nznog] Conference Attendance To: Message-ID: Content-Type: text/plain; charset=US-ASCII; format=flowed On Friday, July 4, 2003, at 05:07 AM, Keith Davidson wrote:
I'll also be at Unforum for a couple of days, just to rub noses with the penguin huggers :-) Look forward to putting some names to faces, and to heckling Joe Abley at every opportunity ...
Gee, and here I was thinking you were doing a talk on how to destroy nz.general through incessant punning.
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Message: 2 Date: Sun, 06 Jul 2003 17:59:02 +1200 From: Peter Macaulay
Subject: [nznog] Hackers Challenge started at 1500 NZ time To: "members-discuss >> InternetNZ Members Discussion List" , nznog Message-ID: <3F07BAA6.2030505(a)internetnz.net.nz> Content-Type: text/plain; charset=us-ascii; format=flowed -- Peter Macaulay Executive Director InternetNZ Direct +64 4 495 2113
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Message: 3 Date: Fri, 4 Jul 2003 16:08:46 +1200 From: "Neil Gardner"
Subject: RE: [nznog] Abuse desk responses To: Message-ID: <000001c341e1$f7806620$6b63a8c0(a)delta> Content-Type: text/plain; charset="us-ascii" -----Original Message----- From: Steve Phillips [mailto:steve(a)focb.co.nz] Has anyone else here had problems with NZ ISP abuse complaint responses ? mainly in response to SPAM reports where they refuse to do anything until they get blacklisted but also covering network abuse (DOS type scenario's and the like) ?
Yep, although in most cases it appears to be from a lack of organisation in getting the complaints to the right person rather than a systemic neglect of the issue. Recently I tried for 2 weeks through proper channels to get an obviously infected ADSL customer disabled and informed of their problem, to no avail, and culminating in the Helpdesk telling me that the Abuse people only worked form midnight to 8am a couple of days a week!!!!
Obviously what he meant was that the person that dealt with it in the NOC was next rostered on for a midnight to 8am shift, but it's NOT what he said.
Anyway, I posted the details on this list and someone from the appropriate ISP saw it and had the issue resolved in 30 minutes.
But there should be some sort of internally monitored helpdesk with escalation for complaints like that - I know of a number of (admittedly corporate and not cheap - HEAT and Magic spring to mind) that do this sort of thing very well).
Out of interest, are any ISP reps here prepared to admit how they track issues, specifically something like complaints to abuse(a)isp.co.nz where there could be a lot of incoming jobs?
Cheers - Neil G
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Message: 4 Date: Sun, 6 Jul 2003 21:18:51 +1200 From: Michael Hallager
Subject: Re: [nznog] Abuse desk responses To: "Neil Gardner" Cc: nznog(a)list.waikato.ac.nz Message-ID: <200307062118.51406.michael(a)networkstuff.co.nz> Content-Type: text/plain; charset="iso-8859-1" Hello,
At Vivid Computers / Vivid Net, all abuse(a)vivid.net.nz email comes to myself - as the Systems Administrator - for prompt action.
Michael Hallager Networkstuff Limited http://www.networkstuff.co.nz
-----Original Message-----
From: Steve Phillips [mailto:steve(a)focb.co.nz]
Has anyone else here had problems with NZ ISP abuse complaint responses
?
mainly in response to SPAM reports where they refuse to do anything
until
they get blacklisted but also covering network abuse (DOS type
scenario's
and the like) ?
Yep, although in most cases it appears to be from a lack of organisation in getting the complaints to the right person rather than a systemic neglect of the issue. Recently I tried for 2 weeks through proper channels to get an obviously infected ADSL customer disabled and informed of their problem, to no avail, and culminating in the Helpdesk telling me that the Abuse people only worked form midnight to 8am a couple of days a week!!!!
Obviously what he meant was that the person that dealt with it in the NOC was next rostered on for a midnight to 8am shift, but it's NOT what he said.
Anyway, I posted the details on this list and someone from the appropriate ISP saw it and had the issue resolved in 30 minutes.
But there should be some sort of internally monitored helpdesk with escalation for complaints like that - I know of a number of (admittedly corporate and not cheap - HEAT and Magic spring to mind) that do this sort of thing very well).
Out of interest, are any ISP reps here prepared to admit how they track issues, specifically something like complaints to abuse(a)isp.co.nz where there could be a lot of incoming jobs?
Cheers - Neil G
_______________________________________________ Nznog mailing list Nznog(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
-- Michael Hallager Managing Director Networkstuff Limited
http://www.networkstuff.co.nz michael @ networkstuff.co.nz
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Message: 5 Date: Sun, 6 Jul 2003 21:58:57 +1200 From: "Edward Yardley"
Subject: Re: [nznog] Abuse desk responses To: Message-ID: <011501c343a5$37e58780$3d00000a(a)sebastian> Content-Type: text/plain; charset="iso-8859-1" I've found the same thing with Paradise/Telstra Clear's responses.
Edward. ----- Original Message ----- From:
To: Sent: Friday, July 04, 2003 4:15 PM Subject: RE: [nznog] Abuse desk responses -----Original Message----- From: Steve Phillips [mailto:steve(a)focb.co.nz] Has anyone else here had problems with NZ ISP abuse complaint responses ? mainly in response to SPAM reports where they refuse to do anything until they get blacklisted but also covering network abuse (DOS type scenario's and the like) ?
Yep, although in most cases it appears to be from a lack of organisation in getting the complaints to the right person rather than a systemic neglect of the issue. Recently I tried for 2 weeks through proper channels to get an obviously infected ADSL customer disabled and informed of their problem, to no avail, and culminating in the Helpdesk telling me that the Abuse people only worked form midnight to 8am a couple of days a week!!!!
Obviously what he meant was that the person that dealt with it in the NOC was next rostered on for a midnight to 8am shift, but it's NOT what he said.
Anyway, I posted the details on this list and someone from the appropriate ISP saw it and had the issue resolved in 30 minutes.
But there should be some sort of internally monitored helpdesk with escalation for complaints like that - I know of a number of (admittedly corporate and not cheap - HEAT and Magic spring to mind) that do this sort of thing very well).
Out of interest, are any ISP reps here prepared to admit how they track issues, specifically something like complaints to abuse(a)isp.co.nz where there could be a lot of incoming jobs?
Cheers - Neil G
_______________________________________________ Nznog mailing list Nznog(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
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Message: 6 Date: Sun, 6 Jul 2003 22:17:22 +1200 From: "Dan Clark"
Subject: Re: [nznog] Hackers Challenge started at 1500 NZ time To: "Peter Macaulay" , "members-discuss >> InternetNZ Members Discussion List" , "nznog" Message-ID: <00be01c343a7$d49611b0$150210ac(a)morpheus> Content-Type: text/plain; charset="iso-8859-1" Hi all, Any examples of defaced sites???
Regards Dan
----- Original Message ----- From: "Peter Macaulay"
To: "members-discuss >> InternetNZ Members Discussion List" ; "nznog" Sent: Sunday, July 06, 2003 5:59 PM Subject: [nznog] Hackers Challenge started at 1500 NZ time -- Peter Macaulay Executive Director InternetNZ Direct +64 4 495 2113
_______________________________________________ Nznog mailing list Nznog(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
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Message: 7 Date: Sun, 6 Jul 2003 22:39:28 +1200 From: "Keith Davidson"
Subject: Re: [nznog] Hackers Challenge started at 1500 NZ time To: "nznog" Message-ID: <00d901c343aa$e0970200$4db724ca(a)wise.net.nz> Content-Type: text/plain; charset="iso-8859-1" Hi all, Any examples of defaced sites???
www.scarfies.net :-)
I still can't get through to www.defacers-challenge.com, which was supposed to be listing the hacked sites...
Keith Davidson
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Message: 8 Date: Sun, 06 Jul 2003 23:00:10 +1200 From: Peter Macaulay
Subject: Re: [nznog] Hackers Challenge started at 1500 NZ time Cc: nznog Message-ID: <3F08013A.8070405(a)internetnz.net.nz> Content-Type: text/plain; charset="us-ascii" Haven't seen any yet and zone-h showed only a slight increase before the DNOS attack clogged their 100mb totally. The originator runs a 'brazilian' site based out of the US, and his/her email is from somewhere in France. The Estonian link is for the time of the challenge and the time is according to zone-h which is estonian (Tallin) ;-) Just showing I have done my homework before putting on the makeup and getting demolished by Hoskin and Hawkesbury.
Keith Davidson wrote:
Hi all, Any examples of defaced sites???
www.scarfies.net :-)
I still can't get through to www.defacers-challenge.com, which was supposed to be listing the hacked sites...
Keith Davidson
_______________________________________________ Nznog mailing list Nznog(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
-- Peter Macaulay Executive Director InternetNZ Direct +64 4 495 2113