Hi,
I had reason to try and contact Vodafone over the weekend due to some concerns about the mechanical integrity of their ageing overhead cable network. Basically there was a bit that was in danger of getting snagged by a bus or similar.
No one on the helpdesk had a clue. The fact that they had overhead wires in a city in NZ seemed like a complete surprise to them. I'm emailing here because the standard routine did not work. This after being routed to several different desks.
Does anyone here know how one would resolve an issue like this? Are VF even using this stuff anymore? If not, when are they going to start taking it down so apparent mismanagement of the "asset" doesn't pose a risk to the public? If they are still using it can someone advise the right place to call to get it quickly resolved? Or at least when someone says 'overhead cable infrastructure fault' the response is not 'you'll have to ring Chorus'.
cheers
jamie