Re: [nznog] (no subject)

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Drew Broadley 6/07/2004 4:37:28 p.m. >>> I'm sure there are quite a few TC technicians on this list, why do none of them announce it on here ?

As has already been commented, I'm damn sure they aren't allowed to comment publically on the issues like this - and this list is actually public. A more reasonable lament would be to wonder why on earth their helpdesk was left to make up excuses when the TC knew about the problem very early and were already working through a plan to resolve the issues. I know that I would have felt MUCh happier with "We have a known problem with some core switches - it doesn't affect everyone but is affecting a lot of people. We're executing a rollback to a known good configuration. I can't give you a specific ETA on return of service for you but we expect to have 95% of the affected customers back online before 3pm", than I was with the "We've got upstream provider problems I think" The only difference between the 2 is a 5 minute email to the helpdesk staff from those in the know. Cheers - N. NOTICE: This message contains privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error please notify Allied Telesyn Research Ltd immediately. Any views expressed in this message are those of the individual sender, except where the sender has the authority to issue and specifically states them to be the views of Allied Telesyn Research.