Re: [nznog] UFB 1 gig plans for retail and impact they have

OK, I'll top post... For a start I have an SLA in place! Waiting 3 days for a fix is unacceptable. For a residential client, it's just a PITA. However the question was how to distinguish businesses and residential. If a home based business is not prepared to pay for improved service, then it shouldn't be treated as a business. Steve On Wed, 2014-11-05 at 11:32 +1300, Dean Pemberton wrote:

And how do your expectations differ from those of a residential user?

On Wed, Nov 5, 2014 at 11:31 AM, Steve Holdoway wrote:

...

On Wed, 2014-11-05 at 11:08 +1300, David Robb wrote:

...

Part of the point I was trying to make is that I don't think you're going to be reasonably able to distinguish residential users any more, nor should you - the effect you can have on them is no different to the effect you can have on a business, and I'm not sure you always know which is which.

Pretty simple really. I pay for a business plan.

-- Steve Holdoway BSc(Hons) MIITP http://www.greengecko.co.nz Linkedin: http://www.linkedin.com/in/steveholdoway Skype: sholdowa

-- Steve Holdoway BSc(Hons) MIITP http://www.greengecko.co.nz Linkedin: http://www.linkedin.com/in/steveholdoway Skype: sholdowa