14 Step Programme:

http://www.wikihow.com/Manage-Geeks

On Thu, 26 Apr 2012 08:30:11 +1200, "Gareth Davies" <Gareth.Davies@fphcare.co.nz> wrote:

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Hello everyone,

 

I know most posts to this list are more technical than philosophical but I thought this question might be relevant to the list.

Many of you are probably in charge of operations for a company and I was wondering how people approached the day to day running of their ICT teams.

 

I am currently studying ITIL foundations which attempts to help you develop a frame work that fits your company. Has anyone else found this useful?

 

Some points of interest:

-          Standard operation procedures

-          Escalation processes

-          Incident and resolution reports

-          How do you monitor? Do you monitor everything and sort through it? Or do you focus on machines/hardware or do you focus on the service?

-          Are there any third party auditing frameworks you strive to match like SAS70/SSAE/PCI? Is it worth it

-          How do you report failures/targets/capacity to the business?

-          How do you see Ops teams in 5-10 years?

 

 

 

Gareth Davies

Systems Administrator - Web Applications

DD +64 9 574 0123 EXT 8465

www.fphcare.com

 

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