On Wed, 2008-07-30 at 10:42 +1200, Barry Murphy wrote:
Unfortunately Orcon's technical support ends at 5pm, this problem starts at 5:30pm, on-call staff don't appear to be able to help as the problem is a little over their head and network engineers only work on faults during the day. The problem started Sunday from what I can tell and 2 nights in a row I've asked for help from orcon but have received none yet, however they did mention it's funny one other person reported a similar issue.
Arr yes, the classic .... Oh yes one other customer has reported this, but I CBF looking into it for you.... because it's not "critical" unless more than some arbitrary amount of customers, as defined in some random confidential policy manual, complain about the same issue in again some random period of time.
So, does anyone have any suggestions for me (off list please) and is anyone else seeing similar issues on their network in the evening through orcon or other vendor?
We have had people complain about the same issue from all over the world (We have not reported it because of your reasons), but it's been happening for more than a few weeks, about 3 months, we are in the Orcon DC as well.. I just figured that it was their connection, because the person that complains could be on many different connection types or networks, and never provides that information. Perhaps I should complain, then we might get to the magic number.........
In case this is a little off-topic (which I hope it's not), beer for the person that can fix this!
Thanks Barry Murphy
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