On 13/12/2007, Nathan Ward
Hi all,
I'm trying to convince a customer of mine that RT (Request Tracker, the ticketing system) is the way to go for ticketing for their organisation.
The question has come up (as it always does for open source applications) of what the installed base in NZ is. Obviously this is hard to gauge, as there's no licensing etc. as there is for commercial solutions.
So, are you using RT, or are you aware of people using RT, in anger in NZ today? (Private reply is fine)
(Yep, I realise it's not hugely on topic, but an ISP list seems like it's have lots of RT users on it)
- -- Nathan Ward
The other system I've heard about that seems to fit many situations is OTRS. Does anyone have some input as to what the most important differences are between these two systems? Regards, Glenn -- See my blog at http://snap-happy3216.blogspot.com