I still want to know how people without internet are going to log faults on the internet.<br>
<br><br><div class="gmail_quote">On 7 December 2010 11:05, Blair Harrison <span dir="ltr">&lt;<a href="mailto:nznog@jedi.school.nz">nznog@jedi.school.nz</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

Hi Mauricio,<br><br>Great idea for the map/page, but I have a few concerns. <br><br>At present the way your site is worded, you&#39;re almost suggesting the information submitted on this form is going to be fed back to the ISP in question, when that&#39;s almost certainly not going to be the case. It is probably worthwhile including a list of ISP Helpdesk numbers on your submission page which users should be encouraged to call/email in the first instance. These are the only people who can help actually resolve faults. <br>


<br>Encouraging users to not report their faults to the ISP is not helpful to anyone, especially not the users.<br><br>You might also look to try and aggregate the fault status pages of various ISPs and network operators into a single page. Perhaps discussions could be had with the operators in question if they can provide their network status and planned outage events in RSS or similar form, which could be easily aggregated onto a single page. I think this would probably be far more useful than a few sporadic reports from people who &quot;can&#39;t get to youtube today&quot; :)<br>


<br>Cheers,<br><font color="#888888">Blair<br><br><br></font><div class="gmail_quote"><div><div></div><div class="h5">On Tue, Dec 7, 2010 at 8:51 AM, Mauricio Freitas <span dir="ltr">&lt;<a href="mailto:freitasm@geekzone.co.nz" target="_blank">freitasm@geekzone.co.nz</a>&gt;</span> wrote:<br>

</div></div><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex"><div><div></div><div class="h5">
<div link="blue" vlink="purple" lang="EN-NZ"><div><p class="MsoNormal">Hello there</p><p class="MsoNormal">�</p><p class="MsoNormal">Got a suggestion from a friend this weekend and put together a simple page where users can submit faults, and a status page report listing the last 72 hours:</p>


<p class="MsoNormal">�</p><p class="MsoNormal"><a href="http://www.geekzone.co.nz/FaultByISP.asp" target="_blank">http://www.geekzone.co.nz/FaultByISP.asp</a></p><p class="MsoNormal">�</p><p class="MsoNormal">We will be putting some styling on that page and a Google Map later today.</p>


<p class="MsoNormal">�</p><p class="MsoNormal">The idea is to give users an idea if they are experiencing some unique fault, or is something spread. For operators it should work as an early warning sign � seeing many people don�t even bother calling help desks anymore due to the long waiting times, or just post on forums instead (and why no one ever look at their wiring or DNS configuration before complaining?)</p>


<p class="MsoNormal">�</p><p class="MsoNormal">Obviously ISPs could at some point (if this actually works) get more information from us, such as contact details to help determine faults, or.</p><p class="MsoNormal">�</p>

<p class="MsoNormal">
Anyway, suggestions and ideas welcome�</p><p class="MsoNormal">�</p><p class="MsoNormal"><span>�</span></p><p class="MsoNormal"><span>Mauricio Freitas</span></p><p class="MsoNormal"><span><a href="http://www.geekzone.co.nz/" target="_blank">http://www.geekzone.co.nz</a></span></p>


<p class="MsoNormal"><span><a href="http://www.geekzone.co.nz/freitasm" target="_blank">http://www.geekzone.co.nz/freitasm</a></span></p><p class="MsoNormal"><span><a href="http://www.twitter.com/freitasm" target="_blank">http://www.twitter.com/freitasm</a></span></p>


<p class="MsoNormal">�</p></div></div><br></div></div><div class="im">_______________________________________________<br>
NZNOG mailing list<br>
<a href="mailto:NZNOG@list.waikato.ac.nz" target="_blank">NZNOG@list.waikato.ac.nz</a><br>
<a href="http://list.waikato.ac.nz/mailman/listinfo/nznog" target="_blank">http://list.waikato.ac.nz/mailman/listinfo/nznog</a><br>
<br></div></blockquote></div><br>
<br>_______________________________________________<br>
NZNOG mailing list<br>
<a href="mailto:NZNOG@list.waikato.ac.nz">NZNOG@list.waikato.ac.nz</a><br>
<a href="http://list.waikato.ac.nz/mailman/listinfo/nznog" target="_blank">http://list.waikato.ac.nz/mailman/listinfo/nznog</a><br>
<br></blockquote></div><br>