Simon Lyall wrote:
It's the equivalent of ignoring someone when they first email/call you and saying "If it's important they'll ring back" . Not very polite and possibly not providing the best service to customers.
You'd be surprised how effective this method is for avoiding unwanted phone calls. I extend the system to people talking to me face to face as well. Some people don't retry, but generally it's not a problem =) I use greylisting and the only time I've found it to be a problem is when the device sending the email was not designed to retry (cellphone), or when you need the email straight away (sign up emails to get passwords). On the whole though I'm pretty happy with it. The delay is a good excuse to get those OOS busting microbreaks in, or heaven forbid, a walk in the big blue room. Dean