Matthew, Hit www.nznog.org lately? There is a NOC contact list. I for one dont understand why people dont try the 'usual means' first... especially people on this list, who are supposed to be network operators themselves... Cheers Mark. On Sun, 11 Jan 2009, Matthew Moyle-Croft wrote:
That's the generally accepted result on the NANOG list - which is to try all usual avenues first.
I'd also suggest it's why everyone should have a peeringdb entry to have an ability to discover NOC contact details quickly.
MMC
Dean Pemberton wrote:
I just wanted to get other peoples opinion on this.
We've had examples of this in the past, but also two within the last week. Do people think that the NZNOG list should be used as a first point of call for issues? or as a last resort for issues?
I'd actually be in favour of Donald putting in the AUP that issues which have not been raised with the appropriate organisations first should not be posted to the NZNOG list. This would mean that you should call/email/whatever a companies NOC/Helpdesk and log a call before you post to the list. That way people get a chance to fix issues before they become public knowledge. I'm sure we'd all like that courtesy.
Comments? Thoughts? Flames?
Dean
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