On 03/30/2011 09:46 AM, Brian Gibbons wrote:
They offered my wife a new calling plan, she agreed but knowing I was anal about broadband confirmed that this was not affected or part of the deal. My broadband at home died, it took me a while to work out why, but being an ISP certainly helped.
In my daughters case, if the Telco involved had managed to pull the service without breaking it, she would never have known the landline had moved (a 12 day outage is a bit hard not to notice), she would have been ringing Telecom to find out what had happened to the broadband. So in both of these cases, had broadband not been involved. The customer would only know the service had moved when the new provider tried to collect payment. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Glen Eustace GodZone Internet Services, a division of AGRE Enterprises Ltd. P.O. Box 8020, Palmerston North, New Zealand 4446. Ph: +64 6 357 8168, Fax +64 6 357 8165, Mob: +64 27 542 4015 http://www.godzone.net.nz "A Ministry specialising in providing low-cost Internet Services to NZ Christian Churches, Ministries and Organisations."