Glen wrote:

As one would expect, Xtra get a fair few notifications and I must admit that I was more than a little surprised to find that their 'abuse team' are the most responsive of all the ISPs in NZ !! They acknowledge the notifications by automated return mail and as each incident is closed we get a closure report. I spoke with them by phone when we were getting the system setup and they were very supportive and helpful.

Then I have to conclude that my email didn't actually get through. But I haven't received a bounce, so it must have been dropped into the bit-bucket somewhere along the way. I must admit it's easy to fall into the trap of treating email as if it were a guaranteed-delivery system so if I've maligned them unfairly I apologise, and I'll try again and see what happens.

Most of the ISPs we send the notifications to are taking them seriously and do do something. Private companies that have no abuse, no postmaster address etc are proving to be a pain and there are quite a few of them.

I can relate to that! Thanks for your comments. Lesley.