Michael .

For an ISP the size of Simons it would not be my view to block all the
incomming mail from Real Networks. 1000's of Ihug customers pay Ihug every
month so that they can use Real Networks products. Imagine blocking Real
Networks and then the customer needs tech support from the company. Some
people would say to just block the address @ Real Networks not the domain
but they change it every time depending on the offer. Remember . The
Customer comes first. Ihug has a fairly good record for customer support.
Blocking legit E-Mail that often offers security and updates would be a "
Borg " like action .

My 2c

Best Regards

| Matthew G Brown
| B & R Holdings LIMITED
| Nelson, New Zealand
| 03 5446443
| 025 807731
| Matt(a)BRH.CO.Nz
----- Original Message -----
From: "Michael Hallager" 
To: 
Sent: Sunday, December 16, 2001 9:15 PM
Subject: Re: Email from Real Networks (real-net.net).


> Let me guess, If it wasn't "Real Networks" you would block them without
> thinking twice. My policy is with spammers is to block first in most
> instances. On a few occasions, when the source of the spam has been
> local, I have tracked down the person responsible and read them the
> riot act... :-)
>
> As this appears to be an opt-in type email, but their system can't cope
> with the crap they are producing, I would block anyway as I consider
> this sort of thing to be in the same league.
>
> I would welcome any contributions in regards to my ideas.
>
> Michael Hallager
> Managing Director
> Comsolve Networks (NZ) Limited
>
> On Sun, 16 Dec 2001 17:23, you wrote:
> > I've been having a little problem with these guys over the last couple
of
> > weeks. Basicly they send out an email to a huge number of customers
> > (everybody who every registered their software). The problem is that at
> > over 2000 over the @ihug.co.nz address are no longer active and the
emails
> > bounce.
> >
> > I don't care about the above but their machines that handle the bounces
> > are totally overloaded so the bounces hang obout in my outgoing queue
> > slowing things down (until I gave them their own queue entry).
> >
> > Has anyone else experienced this problem? Any luck getting real networks
> > to bulk unsubscribe a few thousand addresses at a time. I don't want to
> > block them or anything since presumably most legit customers who get
this
> > email want it.
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