Hey guys, sorry to post off topic, just wanted to get a general idea on whats going on here. I bought a laptop 2months ago from Noel Lemmings, top of the range of the NEC model, shortly after getting it I had issues with software freezing etc and then the sound just stopped functioning. I tried installing other OSs on the laptop thinking it was just windows being its self, however the problem occurred on both FreeBSD and Debian linux. I sent the laptop in for repair (Theyve now had it close on 2 weeks) where they said they couldnt find a fault (typical) so I told them to keep it for a few more days. They then did find a fault and said it looked to be hardware related as per what I told them. They sent it in for repair where some other doofis tried to reinstall windows and then 2 days later said it was hardware related and it would take 5 days for a new MB to be sent from Malaysia. Well this morning I was called and asked if it would be alright if they could reinstall my laptop and did I want anything backed up; obviously no notes have been left with the laptop saying that its been reinstalled 11 times in the last 2 weeks and nothing is on the laptop. I call up this afternoon and ask when I can pickup the machine, they tell me that Malaysia dont have stock of my MB and Ill have to wait another 2 weeks before I might get my laptop back. When I asked if this was normal, they said yes, no laptop vendors keep stock in the country, only for desktops. So my questions are 1./ Should they be replacing the laptop with a new one 2./ Do hardware vendors never keep stock of parts in NZ (specially for a new range of equipment) 3./ How long should a laptop be in for repairs if its a P1 (Priority 1) job? Please reply directly. Thanks Barry ------------------------------------------------------------- This mail sent through UnixCo Webmail: http://www.unix.co.nz/
Hi, I'd like to thank everyone that replied to this. I had an amazing 15 responses in the first 5 minutes. It would seem that a LOT of people have issues with NEC goods, thus I'm trying to get a refund on my purchase as per http://www.consumeraffairs.govt.nz/consumerinfo/cga/ which was pointed out by a few people. A few people said they managed to get replacements from Noel Leemings for their units, however Tim Walker the Retail Manager from the Albany Auckland branch wasn't as helpfull, he's going to chase it up, but that's all he can do apparently. Thanks once again Barry Quoting barry(a)unix.co.nz:
Hey guys, sorry to post off topic, just wanted to get a general idea on whats going on here.
I bought a laptop 2months ago from Noel Lemmings, top of the range of the NEC model, shortly after getting it I had issues with software freezing etc and then the sound just stopped functioning. I tried installing other OSs on the laptop thinking it was just windows being its self, however the problem occurred on both FreeBSD and Debian linux.
I sent the laptop in for repair (Theyve now had it close on 2 weeks) where they said they couldnt find a fault (typical) so I told them to keep it for a few more days. They then did find a fault and said it looked to be hardware related as per what I told them. They sent it in for repair where some other doofis tried to reinstall windows and then 2 days later said it was hardware related and it would take 5 days for a new MB to be sent from Malaysia. Well this morning I was called and asked if it would be alright if they could reinstall my laptop and did I want anything backed up; obviously no notes have been left with the laptop saying that its been reinstalled 11 times in the last 2 weeks and nothing is on the laptop.
I call up this afternoon and ask when I can pickup the machine, they tell me that Malaysia dont have stock of my MB and Ill have to wait another 2 weeks before I might get my laptop back. When I asked if this was normal, they said yes, no laptop vendors keep stock in the country, only for desktops.
So my questions are 1./ Should they be replacing the laptop with a new one 2./ Do hardware vendors never keep stock of parts in NZ (specially for a new range of equipment) 3./ How long should a laptop be in for repairs if its a P1 (Priority 1) job?
Please reply directly.
Thanks Barry
------------------------------------------------------------- This mail sent through UnixCo Webmail: http://www.unix.co.nz/
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
------------------------------------------------------------- This mail sent through UnixCo Webmail: http://www.unix.co.nz/
participants (1)
-
barry＠unix.co.nz