wxc losing ported numbers
Hey guys, Wonder if anyone else has had problems with WXC over the last couple of weeks to do with VoIP. We have a couple of suppliers but WXC has always been great with support and quality. Last week one of our numbers suddenly stopped working, when WXC looked into it, they found the number had been relinquished and the fault may have been because it was a VFX line before we ported it to our wholesale connection. Today I've been getting random calls from customers (4 so far) where numbers are not working, none of them we are receiving calls for and it seems they have been relinquished too (they've worked for around 10 months) as it appears WXC did a huge clean out. I can't get hold of anyone in provisioning as they apparently "Dont speak to customers" so I'm wondering if this is only us affected? I assume not as when I did manage to speak to someone in provisioning this morning and I explained the situation he said he was working on it, when I asked him to tell me the number he read out another number, so I can only assume someone has made a big mistake and not reconciled the active numbers and just canceled a whole lot. WXC can't tell me how many other numbers may be at fault so our lower volume customers that dont receive many calls wont even know their line is broken till someone tells them and this could take days! This may be a little off topic so I'll mention I bought a williams warn home beer brewer (www.williamswarn.com), the beer is awesome, if someone can fix this fault and explain to me whats happened I'm willing to offer beer! Cheers Barry -- This communication, including any attachments, is confidential. If you are not the intended recipient, you should not read it - please contact me immediately, destroy it, and do not copy or use any part of this communication or disclose anything about it. Thank you. Please note that this communication does not designate an information system for the purposes of the Electronic Transactions Act 2002.
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Barry Murphy