On Fri, Sep 19, 2008 at 10:39 AM, Barry Murphy wrote:

[snip] I'm paying for a CIR of 2mb & a PIR of 10mb, [snip] and the fact that I can't actually get speeds of my CIR most of the time is my issue.

[snip]

plus how do I get out of a 2year contract I signed about 2 months prior to the issues?

Um, you have answered your own question already - I have snipped your message above for clarity :-) Cheers - N

Maybe someone is stealing their network http://www.secureworks.com/research/blog/ https://www.defcon.org/images/defcon-16/dc16-presentations/defcon-16-pil osov-kapela.pdf http://media.defcon.org/dc-16/video/dc16_kapela-pilosov_stealing/dc16_ka pela-pilosov_full.mov -----Original Message----- From: Jonny Martin [mailto:jonny(a)jonnynet.net] Sent: Friday, 19 September 2008 10:48 a.m. To: Barry Murphy Cc: nznog Subject: Re: [nznog] Net outage last night? On 19/09/2008, at 10:39 AM, Barry Murphy wrote:

To make it worse, I'm paying for a CIR of 2mb & a PIR of 10mb, however on average I'm doing .7mb constantly with small bursts to maximum of 2.5mb (very rarely). The price of ~$4 per GB is if I was to use the 2mb circuit 24/7 * 31 days and the fact that I can't actually get speeds of my CIR most of the time is my issue. People have mentioned moving DC's or bandwidth providers, however who on the shore can provide cheap layer2 to sky tower; plus how do I get out of a 2year contract I signed about 2 months prior to the issues?

SLA breaches are normally the perfect way out of a contract... Finding another DC is another story all together, however if you're really unhappy with your current provider I'm sure you'll find a way. There's a few providers offering L2 and L3 services around the north shore so it shouldn't be too hard. Ranting about your provider here won't generally fix things. Using the list to get ideas on alternative locations and bandwidth would be far more productive :). Cheers, Jonny. _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog ##################################################################################### This e-mail message has been scanned for Viruses and Content before sending. The contents of this email are subject to the following disclaimer: http://www.datacraft-asia.com/disclaimer #####################################################################################

On Fri, 19 Sep 2008, J S Russell wrote:

...[words]...

I should point out: (1) I don't get any sales commission or anything, nor do I have any shares in Maxnet, so I'm not just straight up pimpin' it out. And I'm sure there are other places that can also help you out. I'm simply pointing out that I'm personally aware of at least one very good colo provider on the shore. (2) I'm presuming that your claims are correct, and that you have verified your speed issues in a repeatable, testable fashion, and can demonstrate this to Orcon. If you're just, like, only getting slow speeds to sites located in Upper Gibrovia[1], where packets are delivered via goat[2], then that's a different story. JSR [1] Formerly The People's Republic of Gibrovia, Formerly By The Grace of God, Sir Humphrey Smythe-Smith-Smithe-land. [2] Half-duplex goats, at that. Once sales pick up, they'll hack out another goat trail, and then go FD.

Don Gould wrote:

Let's hope someone at Orcon makes a little more effort to ensure Barry is happy with his internet experience! [1]

Qudos to Anthony Seuseu from Orcon. I just got a prompt email back to say that they are "across this". Hopefully we'll see this issue put to bed now :) Friday = DRINK MORE BEER DAY (unless you're at Orcon, in which case help Barry then DRINK MORE BEER!) Cheers Don

Vendor: Orcon Internet Event Window: 2008-09-02 01:00:00 to 2008-09-02 05:00:00 International Outage Orcon wish to advice customer of an outage has been scheduled to Orcon international border routers. Network upgrade to provide future growth. Affected Customers/Services: All services to international destination Symptoms: Brief of international congestion Duration: 2 x 10 mins congestion within the above window Anyone wanna say it happened at around the same time as this?? Because that's what we are seeing. Barry? On Fri, 2008-09-19 at 19:53 +1200, Jo Booth wrote:

On 19/09/2008, at 12:32 , Don Gould wrote:

...

Friday = DRINK MORE BEER DAY

Technically she be Talk Like a Pirate Day and just to make it more fun, Loud Shirt Day. Beers were drunk while talking about pirating, all the time wearing loud shirts.

-Jo _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog

Yaa Finally.. (Fingers Crossed) On Fri, 2008-09-19 at 12:21 +1200, Don Gould wrote:

J S Russell wrote:

...

(1) I don't get any sales commission or anything, nor do I have any shares in Maxnet, so I'm not just straight up pimpin' it out. And I'm sure there are other places that can also help you out. I'm simply pointing out that I'm personally aware of at least one very good colo provider on the shore.

Drink more beer dude! Don't think anyone had a prob with your recommendation :)

...

(2) I'm presuming that your claims are correct, and that you have verified your speed issues in a repeatable, testable fashion, and can demonstrate this to Orcon. If you're just, like, only getting slow speeds to sites located in Upper Gibrovia[1], where packets are delivered via goat[2], then that's a different story.

I think the fact that Barry is still ranting on list on this topic shows the no one from Orcon is paying close enough attention to the list and doing the right thing customer service wise!

Personally I have emailed Barry with details of the account manager at Orcon who I have found very helpful in the past. I have also called this morning to make sure he's still there and I'm cc'ing him this email.

Let's hope someone at Orcon makes a little more effort to ensure Barry is happy with his internet experience! [1]

Personally I consider that an 'industry failure', which is what an 'industry tech list' is to me.

HTH

Cheers Don

[1] Even if it's proven that the problem is related to one of Barry's systems I think that it's our roles to help identify it and FIX it. :) _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog