Has anyone else here encountered issues where email to Hotmail is just
silently discarded? Hotmail's servers accept the email for delivery, but
then it never appears in the inbox, nor the Junk folder.
I have been trying to work through this problem with a customer for the
last couple of weeks and it's got me stumped.
The domain (simpleas.co.nz) of the server the customer is sending from
has SPF and SenderID records, and mail to other sites works fine (Gmail
for example shows "PASS" for the SPF records).
I am offering free beer for the first person with a working solution.
PS: I'd ask Hotmail, but it seems like it's not worth the effort:
http://davesource.com/Bugs/hotmail.1.html
Cheers,
--
Simon Garner
Technical Director
Simon Garner wrote:
Has anyone else here encountered issues where email to Hotmail is just silently discarded? Hotmail's servers accept the email for delivery, but then it never appears in the inbox, nor the Junk folder.
I have been trying to work through this problem with a customer for the last couple of weeks and it's got me stumped.
The domain (simpleas.co.nz) of the server the customer is sending from has SPF and SenderID records, and mail to other sites works fine (Gmail for example shows "PASS" for the SPF records).
I am offering free beer for the first person with a working solution.
PS: I'd ask Hotmail, but it seems like it's not worth the effort: http://davesource.com/Bugs/hotmail.1.html
Simon,
After releasing Clever Toys (yeah yeah, hate me later) all registrants
but two hotmail addresses have had their mail silently discarded.
I'm getting a DSN of 2.0.0.
pr 24 18:11:13 ct-http sendmail[56230]: l3O6BDKf056230:
to=xxxx(a)hotmail.com, ctladdr=www (80/80), delay=00:00:00,
xdelay=00:00:00, mailer=relay, pri=30767, relay=[127.0.0.1] [127.0.0.1],
dsn=2.0.0, stat=Sent (l3O6BDnU056231 Message accepted for delivery)
Apr 24 18:11:15 ct-http sm-mta[56233]: l3O6BDnU056231:
to=
On 4/24/07, Drew Broadley
Simon,
After releasing Clever Toys (yeah yeah, hate me later) all registrants but two hotmail addresses have had their mail silently discarded.
I'm getting a DSN of 2.0.0.
pr 24 18:11:13 ct-http sendmail[56230]: l3O6BDKf056230: to=xxxx(a)hotmail.com, ctladdr=www (80/80), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30767, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (l3O6BDnU056231 Message accepted for delivery) Apr 24 18:11:15 ct-http sm-mta[56233]: l3O6BDnU056231: to=
, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=30888, relay=mx3.hotmail.com. [65.54.245.72], dsn=2.0.0, stat=Sent ( <40ab9b994bb5975132b6aa1e8c84d470(a)127.0.0.1:8808> Queued mail for delivery) My local MTA happily accepting, then hotmails MTA happily queueing. No bounce backs, nothing.
I will add another beer to the one Simon offered.
- Drew
I've been seeing this on quite a lot of systems. I think the problem lies in the two factor spam protection that Hotmail uses. They use Brightmail and also their own inhouse systems. On some occasions it appears that either an IP address or spam message is identified as spam somewhere along the line and is just getting dropped after already being accepted for delivery. I suggest you sign up for SNDS to see some information about what your IP blocks are sending to Hotmail. https://postmaster.live.com/snds/index.aspx Also make sure to have a good read through all of the information on http://postmaster.msn.com/ But really, Hotmail is Hotmail, and they'll do whatever they damn well please, and while I don't agree with accepting a message and then not delivering it, I really can't blame them. Tell your users to tell their friends to stop using hotmail and start using gmail or some other less-spam-blocky alternative :) In the end hotmail is a free service, and you get what you pay for. Cheers, Blair
Blair Harrison wrote:
I've been seeing this on quite a lot of systems.
I think the problem lies in the two factor spam protection that Hotmail uses. They use Brightmail and also their own inhouse systems. On some occasions it appears that either an IP address or spam message is identified as spam somewhere along the line and is just getting dropped after already being accepted for delivery.
I suggest you sign up for SNDS to see some information about what your IP blocks are sending to Hotmail.
https://postmaster.live.com/snds/index.aspx
Also make sure to have a good read through all of the information on
Thanks for the links, I hadn't found them. Semi-interesting info, ultimately unhelpful though. I signed up for SNDS but there's no data for the IP, as it's sending less than 100 messages per day. In any case I can imagine what it will say - "Spam" - what I need to know is why! From reading that site it seems that Hotmail have two levels of spam filtering, so messages with a really high spam score just get deleted, and only the ones below that line make it to the user's Junk folder. They also say they have a "reputation" based weighting system, so I suspect that what is happening is all my test messages (including some volume of mail before SPF and PTR records were configured) have resulted in a poor "reputation" and now nothing can get through. -Simon -- Simon Garner Technical Director < sgarner(a)expio.co.nz mailto:sgarner(a)expio.co.nz> EXPIO Communications Ltd http://www.expio.co.nz
Simon Garner wrote:
They also say they have a "reputation" based weighting system, so I suspect that what is happening is all my test messages (including some volume of mail before SPF and PTR records were configured) have resulted in a poor "reputation" and now nothing can get through.
i asked a friend, who as a postmaster for a large mail provider handling same volumes of e-mails like hotmail/yahoo had this to say (On IM). Hotmail JMRPP does looks somewhat useful. --- hotmail's smartscreen filter may in some cases drop mail on the floor if its triggered for a particular IP ask the guy to google for hotmail jmrpp and hotmail snds he can signup for snds easily - gives a nice / decent graph of mail traffic from his netspace to hotmail asking their tech support is tough its outsourced to hyderabad and staffed by idiots --- thanks - gaurab
participants (4)
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Blair Harrison
-
Drew Broadley
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Gaurab Raj Upadhaya
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Simon Garner