We are experiencing an unusally high number of reports from customers connecting to CLEAR and XTRA having performance problems FTP'ing to our web servers. Worst times seem to be late afternoon and late at night. Given that our 2Mbps link to Netgate is idling along, one expects there are some issues between afore mention providers and Netgate. It was not uncommon to get the occasional report from an IHUG customer, but it seems CLEAR and XTRA have joined in :-) I dont have any traces as yet, just customer service stats recording large jump in calls on this topic. Anybody have any knowledge / facts that may explain above? Peter Mott Chief Enthusiast 2DAY INTERNET LIMITED -/- --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog
On Wed, Jul 28, 1999 at 09:08:50PM +1200, Peter Mott wrote:
We are experiencing an unusally high number of reports from customers connecting to CLEAR and XTRA having performance problems FTP'ing to our web servers.
The common element in both Xtra and CLEAR's connectivity to you is NetGate. CLEAR is currently handing off most traffic to NetGate over NZIX (in the absense of anywhere better to do it). We are not experiencing congestion through our network as far as the NZIX switch; you might contact NetGate about any current issues they have reaching NZIX?
Anybody have any knowledge / facts that may explain above?
It seems that you haven't joined the APE yet. This may go some way to explaining the problem (or at least a possible solution :) Joe --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog
The common element in both Xtra and CLEAR's connectivity to you is NetGate. CLEAR is currently handing off most traffic to NetGate over NZIX (in the absense of anywhere better to do it). We are not experiencing congestion through our network as far as the NZIX switch; you might contact NetGate about any current issues they have reaching NZIX?
Why doesnt CLEAR have a link direct to Netgate?
It seems that you haven't joined the APE yet. This may go some way to explaining the problem (or at least a possible solution :)
Does APE have a web site listing providers who have joined? Peter Mott Chief Enthusiast 2DAY INTERNET LIMITED -/- --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog
Joe, and someone at Telstra (who would that be ?) ... could you please try to route some of your traffic over the 2Mbps peering circuits in Auckland, as we are routing all our traffic to you this way, and things are looking good there. Unfortunately, for the last number of months you have both been sending all your traffic to NetGate via the NZIX, which is congesting our Hamilton capacity towards Auckland. If you aren't able to configure your routers without using BGP at Hamilton we can work with you to move to BGP soon. Alternatively it would be quite simple for one of us to filter a couple of significant AS's in Auckland to split the traffic if you want. Thanks Arron Scott Telecom NZ Ltd
-----Original Message----- From: owner-nznog(a)list.waikato.ac.nz [mailto:owner-nznog(a)list.waikato.ac.nz]On Behalf Of Joe Abley Sent: Thursday, 29 July 1999 08:55 To: Peter Mott Cc: nznog(a)list.waikato.ac.nz Subject: Re: domestic congestion?
On Wed, Jul 28, 1999 at 09:08:50PM +1200, Peter Mott wrote:
We are experiencing an unusally high number of reports from customers connecting to CLEAR and XTRA having performance problems FTP'ing to our web servers.
The common element in both Xtra and CLEAR's connectivity to you is NetGate. CLEAR is currently handing off most traffic to NetGate over NZIX (in the absense of anywhere better to do it). We are not experiencing congestion through our network as far as the NZIX switch; you might contact NetGate about any current issues they have reaching NZIX?
Anybody have any knowledge / facts that may explain above?
It seems that you haven't joined the APE yet. This may go some way to explaining the problem (or at least a possible solution :)
Joe --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog
--------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog
On Wed, 28 Jul 1999, Peter Mott wrote:
It was not uncommon to get the occasional report from an IHUG customer, but it seems CLEAR and XTRA have joined in :-)
Ay! :) JSR -- John S Russell - IHUG Engineering Manager --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog
On Wed, 28 Jul 1999, Peter Mott wrote:
Anybody have any knowledge / facts that may explain above?
Last I heard their Ham to Auckland link was full and slow, they were really bad about 2 weeks ago but fixed things a little. However this afternoon their international has died a couple of time. It's bloody anoying having to go via CTM to talk to them as well, wastes about 15 minutes each time while you try to explain to a CTM-drone that there is no circuit number ( give one and they pass it onto a circuit techie who rings back an hour later saying they see no errors on that line) but it's a *netgate* problem.. traceroute to ngtweb1.netgate.net.nz (202.37.247.19), 30 hops max, 40 byte packets 1 192.168.254.254 (192.168.254.254) 0.769 ms 0.392 ms 0.516 ms 2 216.132.51.137 (216.132.51.137) 3.399 ms 4.207 ms 5.229 ms 3 155.229.121.65 (155.229.121.65) 6.929 ms 3.621 ms 4.375 ms 4 H5-0.pao100.gw.eni.net (155.229.120.9) 17.874 ms 19.141 ms 16.437 ms 5 103.ATM2-0-0.San-Jose9-gw.ALTER.NET (137.39.91.1) 16.294 ms 21.467 ms 30.87 ms 6 118.ATM3-0.XR2.SJC1.ALTER.NET (146.188.144.134) 36.75 ms 35.229 ms 33.494 ms 7 292.ATM2-0.TR2.SCL1.ALTER.NET (146.188.146.62) 129.466 ms 129.462 ms 139.659 ms 8 * * * 9 * * * 10 * * * 11 * telcomnz-gw.customer.ALTER.NET (157.130.224.90) 212.494 ms 158.687 ms 12 202.37.246.246 (202.37.246.246) 174.71 ms 202.37.246.250 (202.37.246.250) 247.46 ms 202.37.246.242 (202.37.246.242) 160.54 ms -- Simon Lyall. | Newsmaster | Work: simon.lyall(a)ihug.co.nz Network Admin | | Home: simon(a)darkmere.gen.nz The Internet Group, Auck. | Asst Doorman | Web: Currently Offline --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog
On Thu, 29 Jul 1999, Simon Lyall wrote:
It's bloody anoying having to go via CTM to talk to them as well, wastes about 15 minutes each time while you try to explain to a CTM-drone that there is no circuit number ( give one and they pass it onto a circuit techie who rings back an hour later saying they see no errors on that line) but it's a *netgate* problem..
It's depressing but predictable they've not fixed this process problem. Nonetheless to be fair to CTM they are reasonable people and they do care - the trick is to catch the attention of someone who has sufficient access/wherewithal to fix the problem. When I used to report problems to them I refused to get off the line and insisted they keep transferring me around until I got through to someone who answered the phone and could convince me they knew what was going on and what to do about it. Standard tactic for dealing with any large technical operations outfit. -- Josh Bailey (mailto:joshbailey(a)lucent.com) lucent->ins->software->alameda[CA] /* 1601 Harbor Bay Parkway, Alameda, CA 94502 (room 1601/1108A) voice: +1-510-747-3367 skytel: 1-800-skytel2/mailto:1198428(a)skytel.com */ --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog
Simon, sorry to hear you are having these problems, we try regularly to ensure CTM have correct procedures for handling NetGate faults, they are a big team, serving a huge array of platforms and have a fair amount of turnover. We will raise this with them again, let us know when it happens and we will address any such instances directly, additionally most of you aren't shy about contacting us directly when it's necessary. Arron Scott Telecom NZ Ltd
-----Original Message----- From: owner-nznog(a)list.waikato.ac.nz [mailto:owner-nznog(a)list.waikato.ac.nz]On Behalf Of Simon Lyall Sent: Thursday, 29 July 1999 17:08 To: nznog(a)list.waikato.ac.nz Subject: Re: domestic congestion?
On Wed, 28 Jul 1999, Peter Mott wrote:
Anybody have any knowledge / facts that may explain above?
Last I heard their Ham to Auckland link was full and slow, they were really bad about 2 weeks ago but fixed things a little. However this afternoon their international has died a couple of time.
It's bloody anoying having to go via CTM to talk to them as well, wastes about 15 minutes each time while you try to explain to a CTM-drone that there is no circuit number ( give one and they pass it onto a circuit techie who rings back an hour later saying they see no errors on that line) but it's a *netgate* problem..
traceroute to ngtweb1.netgate.net.nz (202.37.247.19), 30 hops max, 40 byte packets 1 192.168.254.254 (192.168.254.254) 0.769 ms 0.392 ms 0.516 ms 2 216.132.51.137 (216.132.51.137) 3.399 ms 4.207 ms 5.229 ms 3 155.229.121.65 (155.229.121.65) 6.929 ms 3.621 ms 4.375 ms 4 H5-0.pao100.gw.eni.net (155.229.120.9) 17.874 ms 19.141 ms 16.437 ms 5 103.ATM2-0-0.San-Jose9-gw.ALTER.NET (137.39.91.1) 16.294 ms 21.467 ms 30.87 ms 6 118.ATM3-0.XR2.SJC1.ALTER.NET (146.188.144.134) 36.75 ms 35.229 ms 33.494 ms 7 292.ATM2-0.TR2.SCL1.ALTER.NET (146.188.146.62) 129.466 ms 129.462 ms 139.659 ms 8 * * * 9 * * * 10 * * * 11 * telcomnz-gw.customer.ALTER.NET (157.130.224.90) 212.494 ms 158.687 ms 12 202.37.246.246 (202.37.246.246) 174.71 ms 202.37.246.250 (202.37.246.250) 247.46 ms 202.37.246.242 (202.37.246.242) 160.54 ms
-- Simon Lyall. | Newsmaster | Work: simon.lyall(a)ihug.co.nz Network Admin | | Home: simon(a)darkmere.gen.nz The Internet Group, Auck. | Asst Doorman | Web: Currently Offline
--------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog
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participants (6)
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Arron Scott
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J S Russell
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Joe Abley
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Josh Bailey
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Peter Mott
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Simon Lyall