Telstra Clear fault in Christchurch
Some customer in chch on tc cable have been sent an email re changing their ip numbers (in this case my mother in law - need I say more :) because of increase in data. Is there a web page I can view that has the instructions as to what to do so I can talk her thru it. She's tried calling the hd and it's a 20 min wait currently, would prefer to just fix it for her. If there is a known other issue with network could someone please advise. Cheers Don
Umm, did you just email the nog requesting help for your mother-in-laws intarwebnet connection? *sigh* Don Gould wrote:
Some customer in chch on tc cable have been sent an email re changing their ip numbers (in this case my mother in law - need I say more :) because of increase in data.
Is there a web page I can view that has the instructions as to what to do so I can talk her thru it.
She's tried calling the hd and it's a 20 min wait currently, would prefer to just fix it for her.
If there is a known other issue with network could someone please advise.
Cheers Don
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1. I have had several answers, direct to me, thank you. 2. NOG IS AN ANSWER and if it's not then direct your comments to Telstra Clears management. If the ISP failed to (which in this case they did) provide adaquite instructions to their customer (who is paying them well over $1000 a year for services) so that they can fix their issues without contacting me then the community can expect to all hear about it. For those of you who are not Telstra Clear then I suggest you past on this note to your sales team so they understand their competition. For those of you who are Telstra Clear then I suggest you start providing your customers with beter service than a 20 minute wait in a call que for what (has been pointed out by 3 of you so far) is a very simple problem. Additionally, WHY is a simple data up grade requiring the end user to change the configuration in their router?! Finally, if anyone would like to take me on in debase about the the quality of service status pages in this industry then feel free to call me on a telephone -- that is is you can get me on 03 348 7235 (which I'm guessing you won't unless you're cleaver - because the transfer from Woosh, via Telstra Clear, to Telecom wasn't done properly and now I loose caller ID on my phone every day, causing me to phone faults and 123 to get it back, and who ever did the repatch in the exchange didn't stamp the pair down properly because the PSTN connection keeps dropping out (unless the SLIC is faulty as well?). Cheers Don Richard Patterson wrote:
Umm, did you just email the nog requesting help for your mother-in-laws intarwebnet connection?
*sigh*
Don Gould wrote:
Some customer in chch on tc cable have been sent an email re changing their ip numbers (in this case my mother in law - need I say more :) because of increase in data.
Is there a web page I can view that has the instructions as to what to do so I can talk her thru it.
She's tried calling the hd and it's a 20 min wait currently, would prefer to just fix it for her.
If there is a known other issue with network could someone please advise.
Cheers Don
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
From: Don Gould Sent: Tuesday, 13 June 2006 7:33 p.m. To: nznog(a)list.waikato.ac.nz Subject: Re: [nznog] Telstra Clear fault in Christchurch
1. I have had several answers, direct to me, thank you.
2. NOG IS AN ANSWER and if it's not then direct your comments to Telstra Clears management.
Given how much control operational staff tend to have over what public statements are made by companies, blaming subscribers to this list for what TelstraClear has or has not told its customers is a waste of time. As has been observed many times before, there's a mailing list for discussion by home ADSL users, and this isn't it. - Donald Neal NZNOG List Administrator Donald Neal |"I don't drink anything stronger Support Engineer |than Pop. But then, Pop will drink NGN Operations |anything." - Waldorf T. Flywheel Integration & Services Division +----------------------------------- Alcatel NZ Ltd - Telecom's network operations manager This communication, including any attachments, is confidential. If you are not the intended recipient, you should not read it - please contact me immediately, destroy it, and do not copy or use any part of this communication or disclose anything about it. Thank you. Please note that this communication does not designate an information system for the purposes of the Electronic Transactions Act 2002.
participants (3)
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Don Gould -
Donald Neal -
Richard Patterson