very strange browsing issue from international after 5:XXpm
Hey guys, I've a little problem which I've logged with Orcon but wondering if anyone on this list could possibly give some advise, or if anyone else on this list has seen this issue lately. A client of mine has developers in India, there developers have not been able to access servers hosted by us after 5:30pm in the evening, however during the day (NZST) they can view the pages fine. what happens is the page doesn't load at all, they just get a blank page and it times out, however they can ping and traceroute to our servers just fine. During the time when they get these timeouts, they're able to load Orcon.net.nz with no issues and all other sites in NZ. I will also mention that I've had people test this from windows, linux, unix, internet explorer, firefox, lynx, etc and the users are coming from South Africa, india, kenya, the odd one in Australia, etc. Most other countries can view the sites with no issues, but the whole of india cant and other select countries. I've had them run mturoute, traceroute, ping, load sites by IP address, and much more, but it doesn't work, every now and then pages will start loading for a short period. I've cut data over to our secondary circuit, checked for errors, checked mtu's, replaced juniper gear with cisco gear, had them attempt to connect to other servers etc. I've replaced every node and piece of gear in our network and used different ethernet paths from within Orcons DC and the problem still persists. Unfortunately Orcon's technical support ends at 5pm, this problem starts at 5:30pm, on-call staff don't appear to be able to help as the problem is a little over their head and network engineers only work on faults during the day. The problem started Sunday from what I can tell and 2 nights in a row I've asked for help from orcon but have received none yet, however they did mention it's funny one other person reported a similar issue. So, does anyone have any suggestions for me (off list please) and is anyone else seeing similar issues on their network in the evening through orcon or other vendor? In case this is a little off-topic (which I hope it's not), beer for the person that can fix this! Thanks Barry Murphy
On Wed, 2008-07-30 at 10:42 +1200, Barry Murphy wrote:
Unfortunately Orcon's technical support ends at 5pm, this problem starts at 5:30pm, on-call staff don't appear to be able to help as the problem is a little over their head and network engineers only work on faults during the day. The problem started Sunday from what I can tell and 2 nights in a row I've asked for help from orcon but have received none yet, however they did mention it's funny one other person reported a similar issue.
Arr yes, the classic .... Oh yes one other customer has reported this, but I CBF looking into it for you.... because it's not "critical" unless more than some arbitrary amount of customers, as defined in some random confidential policy manual, complain about the same issue in again some random period of time.
So, does anyone have any suggestions for me (off list please) and is anyone else seeing similar issues on their network in the evening through orcon or other vendor?
We have had people complain about the same issue from all over the world (We have not reported it because of your reasons), but it's been happening for more than a few weeks, about 3 months, we are in the Orcon DC as well.. I just figured that it was their connection, because the person that complains could be on many different connection types or networks, and never provides that information. Perhaps I should complain, then we might get to the magic number.........
In case this is a little off-topic (which I hope it's not), beer for the person that can fix this!
Thanks Barry Murphy
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On 30/07/2008, at 10:42 AM, Barry Murphy wrote:
[stuff]
I have several boxes in Orcon Northcote and have not heard of unreachability problems, and I have some fairly widely read content in there. There was some trouble a few months back with International capacity, but I understand that was resolved. If you're in reasonable contact with end users of your content, you might want to fire up tcpdump on both ends and see where things are being lost. -- Nathan Ward
participants (3)
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Barry Murphy -
Chris Hodgetts -
Nathan Ward