David Robinson wrote:
"For a start, it takes more than two fibre cuts in the
disrupt us"
And also remember back early in the year when one slip on
North Island to the Hutt
motorway took out all services in Wellington.
What is so wrong with Telstra's network that single events can affect so many people, when supposable it takes more than two fibre cuts to disrupt them?
This post you've quoted was related to the core network - i.e. the bits that connect Wellington to Auckland etc. This is a fault in the access network i.e. the bit that connects Mary and Bob (or in this case Kandallah) to the core network. NO operator has full redundancy in the access network for residential services. If you want that, you need to pay through the nose to get a business service, even then most services give you only a single copper pair/fibre/cable to your premises which is still a single point of failure. Jonathan
From: jdmwoolley(a)ihug.co.nz [mailto:jdmwoolley(a)ihug.co.nz]
[snip]NO operator has full redundancy in the access network for residential services. If you want that, you need to pay through the nose to get a business service, even then most services give you only a single copper pair/fibre/cable to your premises which is still a single point of failure.
Or you can really stump up and ask for real diversity, where you get two physical feeds into your property, preferably from different directions, and definitely from different access layer switches with independent feeds to the core network. It's like with cars... Speed costs money, how fast do you want to go? Except this is with reliability, but you get what I'm driving at. (Oh, any opinions expressed at mine and not necessarily those of my employer, or even my cat) Neil Gardner Solution Architect (Chch) Shared Capability T +64 3 353 3609 (extn 38609) Telecom F +64 3 xxx xxxx M +64 27 651 9993 E ngardner(a)telecom.co.nz W www.telecom.co.nz Note there are TWO Neil Gardners at Telecom NZ - my email address format is not the default Telecom NZ format Level 6, Telecom House, 109 Hereford St P O Box 1437, Christchurch ________________________________ "This communication, including any attachments, is confidential. If you are not the intended recipient, you should not read it - please contact me immediately, destroy it, and do not copy or use any part of this communication or disclose anything about it. Thank you. Please note that this communication does not designate an information system for the purposes of the Electronic Transactions Act 2002."
Neil and Jonno both have good points here. The industry best practice to get resiliency is not to use a single carrier. As there are 3 companies in this country with Wgn-Akl backbones you should choose 2 and use them. Nothing used to piss me off more than the cable customer who used to compain (without logging trouble tickets BTW) that thier home business was losing money because their cable modem was down.... You buy a residential service - thats what you get. There are more than enough plans out there which offer a wide variety of resiliency options. You just have to choose one. BUT - they all come at a price. If you're not willing to pay it, then don't moan. =) Dean Neil Gardner wrote:
From: jdmwoolley(a)ihug.co.nz [mailto:jdmwoolley(a)ihug.co.nz]
[snip]NO operator has full redundancy in the access network for residential services. If you want that, you need to pay through the nose to get a business service, even then most services give you only a single copper pair/fibre/cable to your premises which is still a single point of failure.
Or you can really stump up and ask for real diversity, where you get two physical feeds into your property, preferably from different directions, and definitely from different access layer switches with independent feeds to the core network.
It's like with cars... Speed costs money, how fast do you want to go? Except this is with reliability, but you get what I'm driving at.
(Oh, any opinions expressed at mine and not necessarily those of my employer, or even my cat)
Neil Gardner Solution Architect (Chch) Shared Capability
T +64 3 353 3609 (extn 38609) Telecom F +64 3 xxx xxxx M +64 27 651 9993 E ngardner(a)telecom.co.nz W www.telecom.co.nz
Note there are TWO Neil Gardners at Telecom NZ - my email address format is not the default Telecom NZ format
Level 6, Telecom House, 109 Hereford St P O Box 1437, Christchurch
________________________________
"This communication, including any attachments, is confidential. If you are not the intended recipient, you should not read it - please contact me immediately, destroy it, and do not copy or use any part of this communication or disclose anything about it. Thank you. Please note that this communication does not designate an information system for the purposes of the Electronic Transactions Act 2002."
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
Nothing used to piss me off more than the cable customer who used to compain (without logging trouble tickets BTW) that thier home business was losing money because their cable modem was down....
You buy a residential service - thats what you get.
This type of arrogance from a NOC is why NZ has 3rd rate broadband. ADSL and cable are widely marketed to businesses and indeed business connections usually makes up the lions share of revenuw generated by these services. Let's hopen they keep you, and others with the same opinion, in the back room as far from customers as possible -or- put another way you should be using your l33t skills to substantally improve the reliability rather then having too much time on your hands digging for excuses.
On Thu, 21 Dec 2006, John @ netTRUST wrote:
Nothing used to piss me off more than the cable customer who used to compain (without logging trouble tickets BTW) that thier home business was losing money because their cable modem was down....
You buy a residential service - thats what you get.
This type of arrogance from a NOC is why NZ has 3rd rate broadband.
Let's hopen they keep you, and others with the same opinion, in the back room as far from customers as possible -or- put another way you should be using your l33t skills to substantally improve the reliability rather then having too much time on your hands digging for excuses.
John, This list is for technical people to exchange opinions and honesty is encouraged. There are already enough problems with this happening due to this list being public. End users coming in an giving the target members of the list a hard time when they express their opinions is neither useful or welcome and serves to further reduce the usefulness of the forum. Please remember the majority of people on this list are *not* able to speed millions of dollars to improve customer experience just off their own say so. They work for large companies where other people make these decisions and spend the money. You should use another forum to complain about problems with your consumer grade service. -- Simon J. Lyall | Very Busy | Web: http://www.darkmere.gen.nz/ "To stay awake all night adds a day to your life" - Stilgar | eMT.
John @ netTRUST wrote:
This type of arrogance from a NOC is why NZ has 3rd rate broadband.
ADSL and cable are widely marketed to businesses and indeed business connections usually makes up the lions share of revenuw generated by these services.
Let's hopen they keep you, and others with the same opinion, in the back room as far from customers as possible -or- put another way you should be using your l33t skills to substantally improve the reliability rather then having too much time on your hands digging for excuses.
They do, and they even made up this mailing list for people like us as well.. it's called NZNOG. Please, remind me why you are here again ? There is actually an unsubscribe function if you really don't like to mix with us arrogant types, you really should use it. Look, I've even included a clicky URL thing as well just for you. http://list.waikato.ac.nz/mailman/options/nznog?email=john(a)nettrust.net.nz&login-unsub=Unsubscribe Have fun now. -- Steve.
participants (6)
-
Dean Pemberton -
jdmwoolley＠ihug.co.nz -
John ＠ netTRUST -
Neil Gardner -
Simon Lyall -
Steve Phillips